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What is the procedure?

Choose insurance service during order submission>> Upload the proof of purchase>> Customer service calculates the insured amount>> Make payment>> Insured

 

What are the steps?

Step 1: Choose insurance service during order submission

  • If the price of the product is more than USD 100, the system will automatically pop out a gentle reminder to purchase the cargo insurance

  • If the price of the product is less than USD100, but the customer would like to purchase the insurance, you may choose it from the extra order service

 

Step 2: Upload the proof of purchase to the system

  • Before submitting the order, upload the proof of purchase

***The proof of purchase must show the product name, picture, price, quantity, and the actual payment amount

 

Samples:

 

 

Step 3: Make payment once the insured amount is confirmed

Document Verification Supporting information Way to solve
Document verification apply Insufficient supporting information Call to customer and request for more relevant supporting information
Complete supporting information Direct process with the purchase of insurance and charge the policy fee to the customer order
  • The customer service needs about 4 hours to verify the documents
  • Please do not choose auto payment before the insured amount is confirmed

***Gentle reminder: Some of the customers will pay the minimum insured amount of RM 25 first before the actual amount is confirmed. If the actual insured amount is more than RM 25, the customer has to top up the extra amount within 48 hours, or else, it will be cancelled.

 

Step 4: Insured successfully

How to calculate the insured amount?

  • The insured amount is 3.8% of the product price, the minimum is RM 25
  • Example:
  1. Product price= RM 300 x 3.5%

                                   = RM 10.50 (Insured amount: RM 25)

  1. Product price= RM 1000 x 3.5%

                      = RM 35

 

What kind of products can be insured?

Expensive 3C products such as handphones, tablets, smart watches, game console, etc.

 

What kind of products cannot be insured?

Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods.

For more details, please refer to: Types of Insurable Items

***Gentle reminder: Any inquiries, please contact our customer service.

 

 

 

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What kind of extra order services does MYPOZ provide?

Currently, MYPOZ provides 7 types of customized extra order services, which included:

  1. Vacuum packaging

– This is the exclusive service introduced by MYPOZ recently, suitable for large volume but light shipments, such as the pillow, plush toys, blanket, and so on.

– The warehouse staff will calculate based on the volumetric weight or actual weight of the package (depends on the shipping channels)

Fee: Minimum RM 10

 

  1. SMS service

– The customer will receive an SMS once the shipment arrived in Malaysia

Fee: RM 0.30

 

  1. Insurance service

– Suitable for high-risk lost goods, such as expensive electronic products- mobile phones, tablets, smartwatches, game consoles, etc.

– Non-insured items: Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods

– After submitting the insurance service request, the customer service will calculate the final insurance fee and notify the customer

Fee: Minimum RM 25

For more details, please click here: How to purchase the cargo insurance?

 

  1. Customized package

– Suitable for e-commerce to use customized courier bags/ boxes to repackage the items or put in some small gifts

Step 1: Notify the customer service once the customized package has inbound and provide its parcel no.

Step 2: The warehouse staff will do the counting of the packaging amount (Service charge: RM 5/every 20 units)

Step 3: Tick [Custom Package] service when submitting the order

Step 4: Edit the receiver info and mention in the remarks the parcel no. of customized packaging

Fee: RM 1/ piece

 

  1. Fragile label

– The fragile label will be pasted at the outer package as an alert to the others

Fee: RM 1/ piece

 

  1. Blank package

– Use the blank package to replace it with MYPOZ courier bag

Fee: RM 1/ piece

 

  1. Order photo

– This service provides the customer with the package after packaging

Fee: RM 1/ piece

 

8. Box Reinforcement Packaging

– The box is a 5-layer thick airplane packing box. It is pressure resistant. The box after unpacking can be reused if it is not severely squeezed.

– Size :

Large–60*45*50, Weight : 1.2KG

Fee: RM 8

How does it work?

International>> Order submission>> Choose the extra order services

 

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What is COD service?

COD helps the customer who does not have any credit card or online banking account to purchase items online. The customer can shop online without paying first and arrange the seller to deliver. Once the parcel arrived, our warehouse staff would check and pay by cash.

COD is a very convenient service as it is safer because no payment details will be revealed online. The customer only need to provide the seller our warehouse address, that’s it.

Note: COD service is only available at Guangzhou warehouse. The receipt time will be 9:00 am to 3:00 pm every day, except public holiday.

Gentle reminder: Please contact the seller to write your MP no. outside the parcel, so that the warehouse can receive instantly; the warehouse has the right to reject any parcel without MP no.

 

What are the service charges?

COD:

  • Below RMB 500: COD amount/ currency of the day + RM 5 extra service charge
  • Abouve RMB 500: COD amount/ currency of the day + 2% extra service charge.
  • The COD amount has to be paid within 24 hours.

 

How to start? What should I do?

Contact our customer service or directly email to [email protected]. Tell us your demands and provide the following for COD!

  1. MP No.: MPXXXXX
  2. COD amount: within 500 RMB (make sure there is sufficient amount in your MP account)
  3. Waybill no.: (if have)
  4. Courier company: (if have)
  5. No. of carton: (if have)

1 and 2 are the mandatory details whereas if you need us to contact with the courier, then 3,4 and 5 are the required details for us to verify with the courier ASAP.

 

Gentle reminder:

– COD below 100 RMB: Warehouse will receive by default, there is no need to contact our customer service

– COD more than 100 RMB: Please contact our customer service to fill in the form and also make sure there is sufficient amount in your MP account for COD deduction.

 

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How many types of extra parcel services are there?

A total of 3 categories and 10 additional package services are provided for customers to choose from:

 

Demolish Packaging Service

  1. Demolish inner/ outer packaging services

– Suitable for those who want to save shipping fee by demolishing the inner/ outer packaging and repacking

– Notes:

  1. If any of the items are lost/ less during the process, MYPOZ reserved the right to check for the customers.
  2. Not suggested for the parcel consists of fragile items.

 

Fee: Demolish inner packaging- RM 1; demolish outer packaging- RM 1.50

 

Packages’ Photos

  1. Inner packaging photo

– Our warehouse staff will open the package and take the inner photo of the items inside and the outer package

– Note: If any of the items are lost/ less during the process, MYPOZ reserved the right to check for the customers.

 

Fee: RM 1

 

  1. Outer packaging photo

– Our warehouse staff will take the outer package’s photo only, MYPOZ reserved the right to check for the customers, if any of the items are lost/ less during the process.

 

Fee: RM 0.50

 

Extra Protection Services

  1. Wooden box/ frame packaging services

– Suitable for fragile items or large furniture.

– Notes:

  1. Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
  2. Customer service will notify the customers if the package exceeds the volume limit
  3. For those who selected this service, please use manual payment services.
  4. As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.

 

Fee: Wooden box- minimum RM 225; Wooden frame-0.1 mor below: RM 26; 0.11 to 0.2 m3 : RM 30 – RM 60; 0.21m3 – 0.3m3 : RM 60-RM 80

 

  1. Wooden pallet and wooden frame packaging services/Wooden pallet service

– Suitable for fragile items, large furniture, irregular-shaped shipments, and so on

– If the package is very heavy, or small but heavy, it is necessary to pack with a wooden pallet for the forklift to move and avoid damage

 

– Notes:

  1. Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
  2. Customer service will notify the customers if the package exceeds the volume limit
  3. For those who selected this service, please use manual payment services
  4. As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.

 

Fee: Wooden pallet and wooden frame packaging services- minimum RM 190; wooden pallet- minimum RM 150

 

  1. Bubble wrap service

– Provide the package another layer of protection to ensure the customer can receive it in one piece

– Notes:

  1. Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
  2. Customer service will notify the customers if the package exceeds the volume limit
  3. For those who selected this service, please use manual payment services.

 

Fee: Minimum RM 9

 

  1. Waterproof packaging

– Suitable to use during the rainy season to prevent the package from water ingress or exposure to water

– A waterproof packaging can fit a 60 x 40 x 40 carton

 

Fee: Minimum RM 3

 

How does it work?

Login to MP account>> International>> Add Parcel>> Choose the additional services

 

The extra services that need to inquire the customer service in advance:

5. Cash on Delivery

– Once the shipment is arrived at MYPOZ warehouse, the payment will be made by our staff first

– Only available in Guangzhou and Yiwu warehouse, kindly contact us beforehand for preparation of payment.

– If the cost of the COD service is less than RMB100 for a single order, our warehouse will handle this service option by default, no need to inform our customer service.
– Fee shall be 

For more details, please refer to: Cash On Delivery (COD) Service

Fee: Calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.

E.g.: RMB200 / 1.48 + RM5 =RM140.14

 

6. Forklift Service

We have our own forklift in our warehouse, this service is provided free of charge for heavy items. No extra rental charges for forklift services, exclusively for our customers.

 

7. Provide SST Invoice

Accounting is a very important element in our business, a SST invoice is all we need for declaring of account, however that invoice is not valid from overseas. We could provide a valid SST invoice for our items, kindly contact our customer service officer for more information.

 

8. Collection Service 

If your supplier cannot deliver the items to our warehouse, you can request for a collection service directly from your supplier’s premise. You have to inform our customer service in advance:

MP no.:

Delivery/ Courier company:

Pickup address:

Waybill no.:

Courier contact no.:

No. of carton:

Remark:

 

Fee: Minimum charged RMB180, calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.

E.g.: RMB200 / 1.48 + RM5 =RM140.14

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