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Long Distance Shipping, Zero Distance Remote Control

TAIWAN SHIPPING

台湾直发

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TAIWAN DIRECT SHIPPING PRICE LIST
SHIPPING NOTES
FREQUENTLY ASKED QUESTIONS

Taiwan Direct Shipping Price List

台湾空运直发

Taiwan-West Malaysia

Every kg RM35
3-5 working days

RM35

Minimum shipping from 1KG

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Taiwan-East Malaysia

Every kg RM45
5-7 working days

RM45

Minimum shipping from 1KG

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Gentle Reminder

*Delivery validity: 3-7 working days
*According to the standard “air freight” algorithm, the actual weight collected is based on the “actual weight” or “volume weight”, depending on which weight is higher.

*The volume weight algorithm is (length X width X height) cm/6000= Volume

*Freight is calculated based on 1KG as a unit.

*The shipping fee will be provided within 24 hours once it has inbound; expected to receive within 5 working days after arriving in Malaysia.

*The air freight surcharge is 30%

*A parcel collection fee will be charged for no.of parcel more than 5: RM1/ parcel

Shipping Notes

注意事项

The overseas customer service will update inbound within 2 working days after the parcel arrived at the warehouse.

The shipping fee will be provided within 24 hours once the parcel has updated inbound.

After the payment is done, the flight will be arranged within 3-5 working days.

Expected to receive within 5 working days after arriving in Malaysia.

The customer has to add parcel and submit the order to allow the customer service prepare for the customs clearance documents.

The customer must pay within 1-2 working days.

If exceeded 5 working days in unpaid status, a storage fee of RM10/ parcel will be charged.

The parcel stored more than 7 working days will be destroyed by default.

According to the standard “air freight” algorithm, depends on the "actual weight" or “volume weight” which one is higher.

The volume weight algorithm is (length X width X height) cm/6000= Volume

Prohibited items: Battery, digital products, liquid, white powder, white liquid and so on.

Please provide products' photo and amount to our customer service to verify the correct shipping channel.

The responsibility is borne to the customer if ship prohibited items and cause them to be lost or detained during customs inspection.

Customers are advised to purchase insurance for the parcel, if any accident happened, fully compensated up to RM50,000.

If no insurance is purchased, the maximum compensation under the regulations is RM100.

If the product has been insured, the scope of compensation is for the parcel loss only but not cover any damages.

To purchase insurance, please provide proof of purchase, outer parcel's and item's photo to our customer service.

For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.

Please contact our customer service if you need us to pay on behalf.

If the parcel does not indicate the MP number, USD 5 will be charged as the fee for finding the parcel.

If cannot provide us any effective message, maybe cannot verify the parcel. Investigation period will be 15 days only.

Overdue will be considered as not received by local warehouse and we will not bear for any compensation.

Frequently Asked Questions

台湾常见询问

Taiwan Air Shipping Procedure

Why does the courier website show that it has been signed, but the system has not updated the inbound status?

The warehouse staff will sign for the parcel immediately once it arrived at the warehouse, the overseas customer service will update inbound within 2 working days. The update might have some delays due to the time lag.

How long will it take to receive the parcel?

About 3-5 working days after the parcel arrives at the overseas warehouse.

Can liquid or digital products be shipped to Malaysia?

Can, certain liquid and digital products can be shipped. If you are uncertain of the classification of goods, you can consult our customer service.

Does Taiwan have sensitive channels?

Taiwan does not have sensitive channel, only general cargo channel, and it is divided by the items that can or cannot be shipped. If you are uncertain of the classification of goods, you can contact our customer service for assistance.

Is there anything that cannot be shipped?

Prohibited items: Cigarette, sexual products, firecrackers, spray and so on.
If the customer would like to ship alcohol (only certain type of alcohol), battery, digital products and wet food, you need to inform our customer service because all these belong to highly sensitive products which need to be shipped by special channel.
For the extra charges of sensitive products depend on the amount of items. Please provide our customer service the product’s photo and amount to verify the correct shipping channel.

Is it included tax and customs clearance service?

The shipping fee is included the tax and customs clearance service charge, the customers only need to pay one time shipping fee will do.

My parcel arrived at Taiwan warehouse on Saturday, when will it arrive in Malaysia?

If the parcel arrived at the warehouse on Saturday, it will be arrange to ship to Malaysia on the next Friday by default. Once it arrived in Malaysia, the customer will receive it within 3-4 working days.

Is there any warehousing service?

Storage Service
Inbound for 5 days	Free
More than 5 days	Charge RM10/ parcel
More than 7 days	Destroy
Example：	1 – 5 days= Free storage, 6-7 days= RM10 storage fee/ parcel，more than 7 days= Destroy

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