UPDATE: 5/1/2022 11:00 AM Dear Valued Customers: MyPoz thank you for your support along the way, as Chinese New Year (CNY) is approaching, Guangzhou warehouse, online customer service and reload departments will be off on 29/1/2022 (Saturday) until 7/2/2022 (Monday), resumed working on 8/2/2022 (Tuesday). The following are the last despatch date...
UPDATE: 30/12/2021 10:00 AM Dear Valued Customers: The GDex air freight double-free (free sensitive and free volumetric) channel has been temporarily closed on December 27 (Monday). If there are any changes to this channel in the future, further notice will be given. For the customers who need to use the double free...
UPDATE: 24/12/2021 5:00 PM Dear Valued Customers: Affected by the Christmas and New Year’s holidays, the delivery of air freight from China to Singapore is expected to be delayed. Some of the drivers have returned to Malaysia during this period, the shipments that arrived during the festive holiday will be affected. Mypoz...
UPDATE: 22/12/2021 6:00 PM Dear Valued Customers: Warehouse: Guangzhou warehouse East Malaysia sea freight surcharge: Raised from 33% to 36%, the increase is 3%- the retail price of East Malaysia private sea freight per 1 m3 fluctuates between RM 14.40- RM 18.90, the retail price of sea freight small package per...
UPDATE: 21/12/2021 9:00 AM Dear Valued Customers: Mypoz will launch the new website officially today (Dec 21), providing a brand-new browsing interface to improve user experience. The user interface of the new website will be much simple than the old website, with a bilingual page in both Chinese and English, so that...
UPDATE: 20/12/2021 1:00 PM Dear Valued Customers: As Chinese New Year is approaching, the operations in China and overseas warehouses will be closed early. If the customers would like to receive the shipments before the New Year, please be noted to the following table: Country *Shipment Receiving Date before CNY *Last Delivery Date...
UPDATE: 20/12/2021 11:00 AM Dear Valued Customers: Due to the impact of the heavy rain, all major areas, road sections, and residential areas in West Malaysia are currently undergoing repairs, all the air and sea freight deliveries in the affected areas will be delayed. The affected regional express delivery/delivery headquarters/employees’ homes need...
UPDATE: 16/12/2021 5:00 PM Dear Valued Customers: The coming Dec 25 (Saturday) is Christmas, Malaysia customer service team and reload department will take one day off, all the inquiries and reload order will be processed gradually on the next working day. The Guangzhou warehouse will receive parcels, process orders, and arrange for...
UPDATE: 1/4/2021 12:00 PM When is the clearing of the past accumulated points new mechanism to be implemented? The new mechanism will be implemented starting from 1st May 2021. The system will clear all my past accumulated points starting from where? The system will clear all accumulated points before 1st May 2020....
UPDATE: 1/4/2021 12:00 PM Dear Valued Customers: Starting from 1st May 2021, MYPOZ is going to launch automatic clearing of the past accumulated points mechanism. MYPOZ system will automatically clear the accumulated points of customer accounts in the previous year on the 1st of May every year. All the points that are...
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