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Shipping IntroductionWhy Us?

MYPOZ Corporate Story- Leader of China-Malaysia Shipping

All these years, MYPOZ is well-known for its professional service image. From the hard-to-read MYBOXPOST to the super long spelling MYPOSTONLINE, to the shortened MYPOST in 2017, and MYPOZ in 2018, a more concise and powerful brand highlights the company’s growth history. From the initial intention of starting business-MYBOXPOST to provide customers with the most convenient cross-border transportation service, to MYPOSTONLINE focusing on online customers as central idea, to the mature and professional service freight image MYPOST, until the current powerful and large-scaled of MYPOZ.

Other than China shipping, MYPOZ is also providing other international shipping services such as US, Korea, Thailand, Japan, Korea, Australia, UK consolidation shipping and Taiwan direct shipping. In addition, our company also cooperates with domestic Malaysian freight forwarders for local delivery service.

In 2018, our company started to provide domestic express services such as DHL E-COMMERCE and SKYNET domestic express services, Johor to Singapore two way transportation services, Malaysia to China air freight service and other domestic to international freight routes, allowing you to be more convenient, time and cost-saving.

We focused more on personalized transportation services such as cash on delivery, warehouse fulfilment, check stock, inner and outer packaging photos, warehouse management, insurance protection, customized packaging and transportation, commercial transportation, bulk freight and other services. MYPOZ has developed from only doing air freight to assisting for commercial businessmen, just like the founder said, “If even a small customer we can’t treat them well, how can we serve the commercial customers?” That’s how we started from a small company, and it proves that dedicated service and efficiency allows us to be benchmarked in this industry market. Thank you for all the customers’ support and we are willing to provide you with better freight services even though is only normal customer.

Besides having a number of cooperative delivery companies, our company is also deploying our own delivery fleet in Southern Malaysia to provide all our customers with more efficient services, and regional expansion will allow you to feel different delivery services. Please continue supporting our efforts, thank you!

Quality Service。Trust with Peace of Mind。Professional Delivery。Happy Signing。

5K Cargo Insurance Protect

No more worries about minimal compensation on lost goods.We are currently working with AXA to insure your consignments for up to RM10,000! Say hello to the high valued items you are craving for such a long time overseas! 4-hours express approval!

Introduction of Product:

1：Introduction

MYPOZ Insurance is directly handled by the headquarter of the insurance company with professional customer service. For any questions, please consult our customer service.

2: Precautionary notes and required information:

Proof of purchase
IC (IC no., actual name)
Product price
Quantity

3: Product strength:

Reliable branded insurance products: Mypoz Insurance’s product company is ‘AXA AFFIN’, a well-known and outstanding insurance company, and provides customers with hundreds of insurance products.
Confidentiality of personal information: It is a basic policy of Mypoz to protect users’ personal information by keeping the confidentiality of all the identity information such as contact number, email address, registration details, or non-public content saved on the website.
Items that cannot be insured: acrylic, vases, picture frames, antiques, glass plates, mirrors, house models, refrigerators, washing machines, etc. Please contact our customer service first before purchasing the insurance.
Items that can be insured:: mobile phones (iPHONE, SAMSUNG), tablets, computers, electronic products, etc.
Items that can consider being insured: (the quality and packaging of the product need to be verified): TV, LED, smart TV, etc., have to fulfill the standard packaging requirements.
Precautions: Reinforcement packaging [for example wooden frame; reinforced packaging; sealed with adhesive tape; no original packaging (iPhone cannot directly display the iphone logo)]

How to calculate?

Mypoz insurance is only 3.5% of the product price, the minimum charge is RM25.

Example 1：RM500 * 3.5% = RM17.50（will be charged RM25）

Example 2: RM3000 * 3.5% = RM105

**Maximum insured amount: RM50，000

Processing Time

The normal processing time is 4 hours, the application after 1 pm will be approved on the next day.

Claim Procedures

Prepare necessary documents for claim
– Police report
– Official lost documents from the courier service provider
Please allow for up to 30 working days for investigation and compensation procedure.

** Compensation process not valid if the consignment is signed and received, all compensation requests must be submitted within 48 hours of loss.

Procedure of cargo insurance:

Choose cargo insurance when submitting order>>> Upload purchase document >>> Customer service calculated the amount to be insured>>> Make payment>>>Complete

For more details, please refer to: How to purchase the cargo insurance?

Other Extra Services Inquiries Other Extra Services Inquiries Other Extra Services InquiriesHow to purchase cargo insurance？

What is the procedure?

Choose insurance service during order submission>> Upload the proof of purchase>> Customer service calculates the insured amount>> Make payment>> Insured

What are the steps?

Step 1: Choose insurance service during order submission

If the price of the product is more than USD 100, the system will automatically pop out a gentle reminder to purchase the cargo insurance

If the price of the product is less than USD100, but the customer would like to purchase the insurance, you may choose it from the extra order service

Step 2: Upload the proof of purchase to the system

Before submitting the order, upload the proof of purchase

***The proof of purchase must show the product name, picture, price, quantity, and the actual payment amount

Samples:

Step 3: Make payment once the insured amount is confirmed

Document Verification	Supporting information	Way to solve
Document verification apply	Insufficient supporting information	Call to customer and request for more relevant supporting information
Document verification apply	Complete supporting information	Direct process with the purchase of insurance and charge the policy fee to the customer order

The customer service needs about 4 hours to verify the documents
Please do not choose auto payment before the insured amount is confirmed

***Gentle reminder: Some of the customers will pay the minimum insured amount of RM 25 first before the actual amount is confirmed. If the actual insured amount is more than RM 25, the customer has to top up the extra amount within 48 hours, or else, it will be cancelled.

Step 4: Insured successfully

How to calculate the insured amount?

The insured amount is 3.8% of the product price, the minimum is RM 25
Example:

Product price= RM 300 x 3.5%

= RM 10.50 (Insured amount: RM 25)

Product price= RM 1000 x 3.5%

= RM 35

What kind of products can be insured?

Expensive 3C products such as handphones, tablets, smart watches, game console, etc.

What kind of products cannot be insured?

Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods.

For more details, please refer to:

Types of Insurable Items

Insurance General Term & Conditions

***Gentle reminder: Any inquiries, please contact our customer service.

Extra Order Services

What kind of extra order services does MYPOZ provide?

Currently, MYPOZ provides 7 types of customized extra order services, which included:

Vacuum packaging

– This is the exclusive service introduced by MYPOZ recently, suitable for large volume but light shipments, such as the pillow, plush toys, blanket, and so on.

– The warehouse staff will calculate based on the volumetric weight or actual weight of the package (depends on the shipping channels)

Fee: Minimum RM 10

SMS service

– The customer will receive an SMS once the shipment arrived in Malaysia

Fee: RM 0.30

Insurance service

– Suitable for high-risk lost goods, such as expensive electronic products- mobile phones, tablets, smartwatches, game consoles, etc.

– Non-insured items: Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods

– After submitting the insurance service request, the customer service will calculate the final insurance fee and notify the customer

Fee: Minimum RM 25

For more details, please click here: How to purchase the cargo insurance?

Customized package

– Suitable for e-commerce to use customized courier bags/ boxes to repackage the items or put in some small gifts

Step 1: Notify the customer service once the customized package has inbound and provide its parcel no.

Step 2: The warehouse staff will do the counting of the packaging amount (Service charge: RM 5/every 20 units)

Step 3: Tick [Custom Package] service when submitting the order

Step 4: Edit the receiver info and mention in the remarks the parcel no. of customized packaging

Fee: RM 1/ piece

Fragile label

– The fragile label will be pasted at the outer package as an alert to the others

Fee: RM 1/ piece

Blank package

– Use the blank package to replace it with MYPOZ courier bag

Fee: RM 1/ piece

Order photo

– This service provides the customer with the package after packaging

Fee: RM 1/ piece

8. Box Reinforcement Packaging

– The box is a 5-layer thick airplane packing box. It is pressure resistant. The box after unpacking can be reused if it is not severely squeezed.

– Size :

Large–60*45*50, Weight : 1.2KG

Fee: RM 8

How does it work?

International>> Order submission>> Choose the extra order services

Cash On Delivery (COD) Service

What is COD service?

COD helps the customer who does not have any credit card or online banking account to purchase items online. The customer can shop online without paying first and arrange the seller to deliver. Once the parcel arrived, our warehouse staff would check and pay by cash.

COD is a very convenient service as it is safer because no payment details will be revealed online. The customer only need to provide the seller our warehouse address, that’s it.

Note: COD service is only available at Guangzhou warehouse. The receipt time will be 9:00 am to 3:00 pm every day, except public holiday.

Gentle reminder: Please contact the seller to write your MP no. outside the parcel, so that the warehouse can receive instantly; the warehouse has the right to reject any parcel without MP no.

What are the service charges？

COD:

Below RMB 500: COD amount/ currency of the day + RM 5 extra service charge
Abouve RMB 500: COD amount/ currency of the day + 2% extra service charge.
The COD amount has to be paid within 24 hours.

How to start? What should I do?

Contact our customer service or directly email to [email protected]. Tell us your demands and provide the following for COD!

MP No.: MPXXXXX
COD amount: within 500 RMB (make sure there is sufficient amount in your MP account)
Waybill no.: (if have)
Courier company: (if have)
No. of carton: (if have)

1 and 2 are the mandatory details whereas if you need us to contact with the courier, then 3,4 and 5 are the required details for us to verify with the courier ASAP.

Gentle reminder:

– COD below 100 RMB: Warehouse will receive by default, there is no need to contact our customer service

– COD more than 100 RMB: Please contact our customer service to fill in the form and also make sure there is sufficient amount in your MP account for COD deduction.

Other Extra Services InquiriesExtra Parcel Services

How many types of extra parcel services are there?

A total of 3 categories and 10 additional package services are provided for customers to choose from:

Demolish Packaging Service

Demolish inner/ outer packaging services

– Suitable for those who want to save shipping fee by demolishing the inner/ outer packaging and repacking

– Notes:

If any of the items are lost/ less during the process, MYPOZ reserved the right to check for the customers.
Not suggested for the parcel consists of fragile items.

Fee: Demolish inner packaging- RM 1; demolish outer packaging- RM 1.50

Packages’ Photos

Inner packaging photo

– Our warehouse staff will open the package and take the inner photo of the items inside and the outer package

– Note: If any of the items are lost/ less during the process, MYPOZ reserved the right to check for the customers.

Fee: RM 1

Outer packaging photo

– Our warehouse staff will take the outer package’s photo only, MYPOZ reserved the right to check for the customers, if any of the items are lost/ less during the process.

Fee: RM 0.50

Extra Protection Services

Wooden box/ frame packaging services

– Suitable for fragile items or large furniture.

– Notes:

Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
Customer service will notify the customers if the package exceeds the volume limit
For those who selected this service, please use manual payment services.
As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.

Fee: Wooden box- minimum RM 225; Wooden frame-0.1 m³or below: RM 26; 0.11 to 0.2 m³ : RM 30 – RM 60; 0.21m³ – 0.3m³: RM 60-RM 80

Wooden pallet and wooden frame packaging services/Wooden pallet service

– Suitable for fragile items, large furniture, irregular-shaped shipments, and so on

– If the package is very heavy, or small but heavy, it is necessary to pack with a wooden pallet for the forklift to move and avoid damage

– Notes:

Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
Customer service will notify the customers if the package exceeds the volume limit
For those who selected this service, please use manual payment services
As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.

Fee: Wooden pallet and wooden frame packaging services- minimum RM 190; wooden pallet- minimum RM 150

Bubble wrap service

– Provide the package another layer of protection to ensure the customer can receive it in one piece

– Notes:

Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit
Customer service will notify the customers if the package exceeds the volume limit
For those who selected this service, please use manual payment services.

Fee: Minimum RM 9

Waterproof packaging

– Suitable to use during the rainy season to prevent the package from water ingress or exposure to water

– A waterproof packaging can fit a 60 x 40 x 40 carton

Fee: Minimum RM 3

How does it work?

The extra services that need to inquire the customer service in advance:

5. Cash on Delivery

– Once the shipment is arrived at MYPOZ warehouse, the payment will be made by our staff first

– Only available in Guangzhou and Yiwu warehouse, kindly contact us beforehand for preparation of payment.

– If the cost of the COD service is less than RMB100 for a single order, our warehouse will handle this service option by default, no need to inform our customer service.
– Fee shall be

For more details, please refer to: Cash On Delivery (COD) Service

Fee: Calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.

E.g.: RMB200 / 1.48 + RM5 =RM140.14

6. Forklift Service

We have our own forklift in our warehouse, this service is provided free of charge for heavy items. No extra rental charges for forklift services, exclusively for our customers.

7. Provide SST Invoice

Accounting is a very important element in our business, a SST invoice is all we need for declaring of account, however that invoice is not valid from overseas. We could provide a valid SST invoice for our items, kindly contact our customer service officer for more information.

8. Collection Service

If your supplier cannot deliver the items to our warehouse, you can request for a collection service directly from your supplier’s premise. You have to inform our customer service in advance:

MP no.:

Delivery/ Courier company:

Pickup address:

Waybill no.:

Courier contact no.:

No. of carton:

Remark:

Fee: Minimum charged RMB180, calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.

E.g.: RMB200 / 1.48 + RM5 =RM140.14

Mypoz provides customized order and parcel extra services, such as:

Extra Parcel Services：

Demolish inner/ outer packaging services
Inner/ outer packaging photo
Wooden box/ frame packaging services
Wooden pallet and wooden frame packaging services
Wooden pallet service
Bubble wrap
Waterproof packaging

The followings are the services need to enquire our customer service in advance:

Cash on delivery
Forklift service
SST invoice
Pick-up service (China)

How does it work?

Extra Order Services:

Vacuum packaging
SMS when parcek arrived in Malaysia
Cargo insurance service (For more details: How to purchase cargo insurance?)
Customized packaging
Fragile label
Blank packaging
Order photo
Box reinforcement packaging

Provide Picture, Weight & Volume Check

Mypoz Warehousing Benefits- Security inspection machine for checking the safety of inbound parcels

Functions：

The first line of defense in the warehouse
Equipped with a camera lens, which can provide customers with parcel’s photo

iii. The type of items in the package can be detected by different colors, especially prohibited/flammable items

Mypoz Warehousing Specialities- Provide exclusive parcel’s photo service

How to see? International>>> Shipping Submission>>> Operation>>> Camera icon

Parcel’s photo provided the following details：

Weight
Size
Time
Outer packaging image

Mypoz Exclusive Service- Auto Parcel Claiming：

The customers will be informed once the parcels arrived at the warehouse and inbound, reminded the customers to add parcels.

The motive of this service is to avoid the incidents such as the seller forgetting to inform the waybill no., or the buyer forgetting to add the parcel which caused the additional loss. MYPOZ hopes to provide a more considerate service which will make the customers feel more relieved.

According to the statistic provided by the warehouse, the amount of parcel which is missed by the customers or expired is around 3% of the total parcels received and MYPOZ wished to reduce the loss of our customers.

As long as the parcel is added within 5 days once arriving at the warehouse, no charge will be applied, or else the customers will be charged according to the following price list: https://bit.ly/auto-parcel-claming-price-list

If you want to know about the update of parcel once it arrived at the warehouse, you may contact our customer service for priority parcel claiming service. For more details, please refer to: https://bit.ly/auto-parcel-claiming-QA

Mypoz can ship out on time because:

Able to arrange the air and sea flights independently
Able to ship or load the container every day
Able to handle the customs clearance independently
Able to assist the customers to pay for tax
Adhere to the principle of direct flight and transportation, and not be controlled by costs

Mypoz Air Shipping Method

Direct flight：The airline arranges a flight without changing planes, and directly transports the goods from China to Malaysia Airport. The delivery will take only one day.

Mypoz Sea Shipping Method

Direct ship：The sea shipment will depart from China port directly to Malaysia port without changing the ship or stopping in halfway. The delivery will take 5-7 days.

Mypoz VS Other Shipping Companies

Shipping Company	MYPOZ	Other Companies
Shipping Method	Ship and load the containers every day	Ship only when the shipment reached a certain amount
Air Shipping Method	Direct flight	Connecting flight
Sea Shipping Method	Direct ship	Barge
Reasons for Using the Respective Method to Ship	Sufficient amount of shipments Standby at least 2,3 groups of suppliers, able to arrange the flights properly	Unable to reach the minimum shipping amount due to insufficient shipments The start-up company has insufficient funds and needs to save cost
Advantages of Choosing the Respective Method to Ship	Customers can receive the parcels more quickly Reduce the risk of parcel loss or parcel damage	The cost is respectively low The shipping fee is lower
Disadvantages of Choosing the Respective Method to Ship	The cost is respectively higher The shipping fees will be raised Extra surcharges are applicable.	Ship only when there is a sufficient amount of shipments might delay the delivery period Unable to grab the flight, and delay the time for customers to receive the goods Increase the risk of parcel lost or parcel damage

Gentle reminder:

Parcels collected before 7pm, or air freight orders placed before 5pm will be processed on the same day, and the parcels will be weighed and notified.

The sea freight order will be processed within 1-2 working days and informed the customers for verification before delivery.

The Intelligent Tools to Add Parcels:

1. Use Google extension to submit order

MyPoz Extensions Download Method：

Google search MyPoz Chrome Extensions or click http://bit.ly/一键添加包裹
Click “Add to Chrome”
System will pop out “It can: Read and change your data on a number of websites” notification, only need to click “Add Extensions” will do
Click the “extension icon” at the right corner, if you see the Mypoz logo means you have successfully download it
You can also choose to pin in at the right corner for fast searching

Operation method: Use Mypoz google extension to log in>>> Login to Taobao- purchased items>>> Add Parcels>>> Parcel details filled up automatically>>> Choose extra services (optional)>>> Submit

MyPoz google extension has a hidden function— Find the special voucher of Taobao
*If the item has special voucher, the extension can detect and appear “click for voucher” notification.

*Follow the instruction to MyPoz Pozback website and click the voucher will do!

2. Use APP to Add Parcels

Operation method: Open App “+New Parcel”>>> e-commerce platform（合作的平台）>>> Login Taobao>>> Add parcel to ship>>> App will fill up the parcel details automatically

3. Use Mypoz WeChat to add parcel

Method to bind Mypoz WeChat account: WeChat QR code scanner>>> Search Mypoz>>> Follow>>> Member Center>>> Fill up the login details>>> Bind your WeChat with Mypoz>>> Done