●Against All Risks from the time of collection / received by the Company until delivered to the consignees. Warranted that no liability shall attach for claims other than concealed breakage or damage following acceptance from the Company or its authorized representative at the destination against signature on consignment note unless exception be taken on such receipt.
● All items must be opened and examined upon receipt. The Company shall not accept any liability for damages once duly acknowledge by receiver.
● All items should pack in Original Manufacturer packing. Additional packing should impose for no brand & model disclose externally. They should be internal protection material for prevention of damage while delivery. This clause can be revised unless stated otherwise.
● Coverage will only pay for repair cost on damaged items. The formula of damage claim used will be based on prevailing market price, market repair price & average clause claim rules. If damage shipment is beyond repair, total loss damage claim can be applied but it is to be decided by Company & in accordance to authorized repair center quotation. All damaged items will becollected by Company for claim investigation purpose. In the case of normal repair cost claim applies, shipment will be returned to claimant upon completion of claim settlement. Whereas, in the case of total loss claim applies, Company has the right NOT to return the total loss claim shipment after claim settlement is completed.
● All claim shall be made payable in monetary form or deduction via account outstanding only.
● All claim should notified to claim system within 72 hours of incident date. Company reserved the right decline any claim if claim notification beyond such period.
● All remain items should keep until Company complete investigation with their investigator. Claim automatically reject if any evidence or remain goods dispose before the claim investigation or survey.
● In the event of loss or damage to any part or parts of an covered machine caused by a peril covered by the contract the sum recoverable shall not exceed the cost of replacement or repair of such part of parts plus charges for forwarding and refitting, if incurred, but excluding duty unless the full duty is included in the amount covered, in which case loss, if any, sustained by payment of additional duty shall also be recoverable. Provided always that no case shall the liability exceed the covered value of the complete
machine.
● In the event of loss or damage to any part of the interest covered caused by a peril covered by the Contract the sum recoverable shall not exceed such proportion of the cost of replacement or repair of such part or parts as the covered value bears to the value of a new item plus charges for forwarding and refitting, if incurred, but excluding duty unless the full duty is included in the amount covered, in which case loss, if any, sustained by payment of additional duty shall also be recoverable. Provided always that in no case shall the liability exceed the covered value of the complete item.
● All shipment stated in Goods description is considered new, unused & original brand, unless stated otherwise.
● Excluding Rusting, Oxidation, Decolourisation, Bending, Chipping, Marring and Scratching.
● Excluding Mechanical, Electrical and Electronic Derangement or breakdown unless caused by violent, external, accidental and visible means.
● Any item consists of articles in a pair or set the Company shall not be liable to pay more than the proportionate value of any particular part of parts which may be lost, without reference to any special value which such article or articles may have as part of such pair or set.
● In no case shall this contract cover any loss, damage, expense or liability or whatever nature which might otherwise be recoverable under this cover arising out of or in any way connected with, whether directly or indirectly, the use or operation of any computer, computer system, computer software, program or process or any electronic system where any such loss, damage, expense or liability
arises, whether directly or indirectly, as a consequence of (1) the date to the year 2000 or any other date change and/or (2) any change or modification of or to any such computer. Computer software, program or process or any electronic system in relation to any such date change. Excluding loss, damage or liability, or whatever nature which might otherwise be recoverable under this cover arising out of or in any way connected with, whether directly or indirectly, the functionality or operation of any computer software, programme or process or any electronic system where any such loss, damage or liability arises, whether directly or indirectly, caused by or arising from courier process.
● Any loss or damage or expenses caused by or arising from information technology viruses are excluded.
● Excluding loss or damage pertaining to failure of computer software and/or computer data.
● Excluding loss, damage or liability, whether directly or indirectly, resulted from terrorism, war or strikes.
● Excluding any claim from Public Liability, Bailees, Consequences Loss, Product Liability & Business Interruption Liability.
● Excluding any claim arising from Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons.
● Excluding loss arising from Custom, Police or any government body detention.

Step 1: Login MyPoz account

Step 2: My Account> Personal Information> Auto Parcel Claiming Choose “Yes/No”

HOW TO CALCULATE THE FEE

(a) According to the “Sea Freight Group Purchase” algorithm, the actual weight charged is based on the “Actual Weight” or “Volumetric Weight”, whichever is higher.

Volumetric Weight (kg)= (Length x Wide x Height) cm³/ 6,000

(b) According to the “Marine Private Sea Freight” standard algorithm, the actual weight charged is based on the “Actual Cubic” or “Actual Weight Cubic”, whichever is higher.

Actual weight cubic= Weight/ 500; at least a fee of 0.1m³ will be charged, and the additional weight will be every 0.01m³ afterward.

If the volume is 1.11, 1.12, all will be calculated as 1.2m³.

(c) When the actual weight cubic is bigger than the volume, the shipping company will apply the formula= Weight/ 500 (m³).

(d) If the parcel is exceeded the maximum affordable weight of the order, the fee will be charged according to the total weight of the order/ 5.

(e) Delivery is only downstairs, not upstairs; if you need the driver to deliver upstairs or moved into the warehouse, please negotiate with the driver.

(f) If your single item is more than 50kg or a large item, please prepare your forklift and arrange for manpower to unload the shipment as the driver is only assisting in unloading.

(g) The measurement standard of loading container is based on the original volume (long*wide*height), adding 1cm to the longest length/ biggest side.

(h) After receiving the shipment, if the customers measure again the volume and find out there is a 1cm difference with the charged volume, it will be a normal condition as during delivery, there will be a crash due to squeezing, which caused the outer package to deform and the difference in volume.

(i) The volume of shipment with gunny bags packaging might have changed after receiving by the customers, as its volume is not constant.