UPDATE: 20/10/2026 3:00 PM
Dear Valued Customers:
Deepavali falls on Sunday, 8 Nov. 2026. Please be informed that our Online Customer Service and Alipay Top-Up Department will be closed on Monday, 9 Nov.2026, as a replacement holiday. Normal operations will resume on Tuesday, 10 Nov. 2026.
| Guangzhou Warehouse | 06/11（五） | 07/11（六） | 08/11（日） | 09/11（一） | 10/11（二） |
| Receive parcel | √ | √ | √ | √ | √ |
| Process
order |
√ | √ | √ | √ | √ |
| Despatch shipments | √ | X | √ | √ | √ |
| Online Customer Service | √ | √ | X | X | √ |
| Alipay Top-Up Department | √ | √ | X | X | √ |
Remarks: √-as usual; X-temporarily stop
Because Deepavali, the sea freight unloading, customs clearances for air and sea freight, and courier/logistics deliveries might be a bit slower. Everything should be back to normal by Tuesday.
We appreciate your cooperation!
Gentle reminder: If there are any urgent shipments, please arrange for despatching via air freight, and use online reload and payment methods to avoid delays.
Sincerely,
MYPOZ CUSTOMER SERVICE
