Updated on: 21/05/2026 15:00 PM
Dear Valued Customers,
Hari Raya Haji: No holiday break, all departments will operate as usual
Please refer below for the operation arrangements of our warehouses and service departments during the upcoming Vesak Day and Yang di-Pertuan Agong’s Birthday holidays:
✅ Guangzhou Warehouse: Normal operations during the holiday period (parcel receiving, order processing, and shipment arrangement)
✅ Taiwan, Japan, Korea & Thailand Warehouses: Parcel receiving will operate as usual, but shipment services will be temporarily suspended during the holiday period
✅ Customer Service & Currency Exchange Service: Closed for 2 days from 01/06/2026 (Mon) to 02/06/2026 (Tue), and will resume normal operations on 03/06/2026 (Wed)
| Department | 29/05 (Fri) | 30/05 (Sat) | 31/05 (Sun) | 01/06 (Mon) | 02/06 (Tue) | 03/06 (Wed) |
| Guangzhou Warehouse | ||||||
| Parcel Receiving | √ | √ | √ | √ | √ | √ |
| Order Processing | √ | √ | √ | √ | √ | √ |
| Shipment Dispatch | √ | X | √ | √ | √ | √ |
| Overseas Warehouses | ||||||
| Parcel Receiving | √ | √ | √ | √ | √ | √ |
| Order Processing | √ | √ | √ | √ | √ | √ |
| Shipment Dispatch | √ | X | X | X | X | √ |
| Malaysia Office | ||||||
| Customer Service | √ | √ | X | X | X | √ |
| Currency Exchange | √ | √ | X | X | X | √ |
√ : Operating as usual
X : Service temporarily suspended
Remarks: Local delivery services and container unloading arrangements may experience delays during the holiday period. Please plan your shipments in advance.
For assistance, please contact our customer service via WhatsApp at: 012-374 2238. Thank you for your understanding and support. Wishing you a pleasant holiday!
From
Malaysia Customer Service Department
