What is the meaning of air freight returned parcel?
Air freight returned shipment means after making payment, the customs inspector found out the shipment consists of sensitive items or banned items and hence, returned the shipment to the warehouse.
How will customers know that their parcel has been returned?
If the customer’s parcel is unfortunately returned during a customs inspection, we will wait for the parcel to be returned to the warehouse, and update the logistics information to inform the customer about the returned parcel.
What are the reasons for returning the parcel?
There are three main reasons- the order consists of sensitive items, banned items, or mistakes of customs.
What is the charge for returned shipment?
The returned parcel will be charged RM 10 by default as an inspection fee to verify the goods classification and eliminate the banned/ sensitive items for inbound again.
The warehouse staff will update the new inbound order no. so that the customers can submit the order again.
How long will the return time be?
The returned parcel will need an estimated 2 working days to depart from the airport to the warehouse.
What happens after the parcel is returned?
If the customer’s package is returned, it will be sent back to our warehouse, and our warehouse staff will withdraw the sensitive/banned items from the parcel, and provide the new parcel number, subject to an extra charge of RM5.
What to do if my parcel is being returned?
The customer can submit the order again according to the new order no. by adding the parcels and choosing the correct delivery channel.
Can I apply for a shipping fee refund for the previous order?
After the customer’s parcel is returned, the shipping fee of the previous order will not be refunded! This is because the customer’s order is sent through the general goods channel, but it was found that the parcel contained sensitive items during the customs inspection and was on hold and returned, so the original shipping fee has been formed.
What are the examples of sensitive items?
Liquid, paste form, electrical appliances, parcel with wood frame, sticky, super long (single side is 140 cm or above, both sides are 70 cm or above), powder form, granulated, magnetic, food, electronic, etc.
What are the characteristics of the banned items?
Irritable, explosive, consists of the battery, etc.
What is the procedure for returning a parcel?
Procedure: The parcel is returned to the warehouse —— The system shows that the package is returned —— Inspection and verification of the product classification —— Withdraw the sensitive/banned items and inbound —— Leave a message to the customer for a new parcel number —— Adding parcel —— Submit an order (select sensitive channels)
Note: The shipping fee of the confiscated/returned goods cannot be refunded, and any other fines/legal liabilities will be borne by the customer.
