UPDATE: 11/09/2025 3:00 PM
Dear Valued Customers,
In conjunction with the upcoming Malaysia Day public holiday, please take note of the following operational arrangements:
- China Warehouse,Malaysia Customer Service & Exchange Services
Please note that during the holiday period, parcel collect, order processing, and customer support will operate as usual.
- Logistics Arrangements
Sea freight unloading, air/sea clearance, and courier/logistics deliveries will be delayed by two working days, and are expected to gradually resume after the holiday.
| Department | 15/09（Mon.） | 16/09（Tues.） | 17/09（Wed.） |
| Customer Support | √ | √ | √ |
| Exchange Services | √ | √ | √ |
| Parcel Collection | √ | √ | √ |
| Order Processing | √ | √ | √ |
| Warehouse Dispatch | √ | √ | √ |
| Shipping unpacking | X | X | √ |
| Air and sea customs clearance | X | X | √ |
| Express/logistics delivery | X | X | √ |
√：Normal operation X: No operation
⚠ Kind Reminder:If you have urgent shipping needs, please ensure that payment is completed by 6:00 PM on Friday, September 12, so that we can arrange for shipment in advance and avoid any delays.
Should you have any questions or require assistance, feel free to contact our customer service team via WhatsApp: Click to Contact(012-374 2238)
Thank you for your understanding and continued support!
Sincerely,
MYPOZ CUSTOMER SERVICE DEPARTMENT
