Update date:01/07/2025 12:00 pm

 

To our valued customers:

 

Due to recent customs policy adjustments, shipments containing metal components are now subject to stricter inspections, resulting in delays and clearance difficulties for some customers. To ensure your goods can be delivered to Malaysia safely and efficiently, we have coordinated with customs brokers and airline partners to launch a “Special Sensitive Air Freight Channel” for general metal-containing products.

 

🔶 Applicable Product Range:

✅ Accepted: Hardware accessories, small home appliances, kitchenware, general electronic parts, and other items containing metal.

❌ Prohibited: Special metals (e.g., lithium, rare earth metals, titanium), military-use metals, radioactive materials, and goods restricted or prohibited from export by Chinese regulations.

🔶 Basic Shipping Rates:

First 1kg: RM 53.00/kg

Each additional kg: RM 31.00/kg

🔶 Channel Advantages:

• Priority customs clearance
• Dedicated flight channel, stable transit speed
• Lower risk with higher customs clearance success rate

🔶 Channel Availability:

• Effective immediately and available until further notice (subject to policy updates)

🔶 Estimated Transit Time:

• 5–8 working days after shipment (excluding holidays and force majeure delays)

🔶 Tracking Information:

• Customers can request real-time updates by contacting our customer service with your parcel tracking number.

🔶 How to Use This Channel:

If your shipment includes metal-containing items, please select “Special Sensitive Air Freight” when placing your order. Our packing team will arrange the correct shipping channel for your parcel.

 

We are committed to ensuring the safety and timeliness of every parcel. Thank you for your continued trust and support. If you have any questions, please contact our WhatsApp customer service: +60 12-3742238

 

 

Sincerely,

MYPOZ CUSTOMER SERVICE DEPARTMENT