*Additional fee for remote areas in China:
*Delivery validity: Estimated 7-12 working days from arranging flight to delivery.
*The surcharge of Malaysia to China is 65%
*Ship on every Friday, the minimum shipping weight is 1 KG, included customs clearance, excluded tax, no hidden charges.
* If the customer is taxed, the customs clearance company will inform the recipient in China, and request to pay for the corresponding tax by the way of cash on delivery.
*The customer can use the tracking number provided to check whether the goods are taxed on the SF Express website (SF tracking number: SFXXXXXX)
No, the customers have to deliver the parcel to our Malaysia warehouse by courier.
Yes, there is certain type of items which unable to insure, please contact our customer service for more details or refer to: How to purchase cargo insurance?
Yes, the customers have to choose the domestic courier > Online submission, to arrange for the return of shipment.
Tongkat Ali, Chinese tonic, items with batteries, batteries, products without branded packaging/ documents, phone cards, bank cards, IC, used goods, second-hand goods, repaired products, alcoholic/ flammable products, tobacco, alcohol, etc.
To ship electronic products, the recipient’s company name is required.
*Note: If you are confused about the goods classification, please consult our customer service in advance before shipping.
Shipment cannot be more than 5 kg, type of products cannot be more than 3, quantity cannot be more than 10, the price cannot be more than RM 600.
Malaysia to China channel is only included customs clearance but not tax, so if the price is too high might be taxed.
Repaired products/ bulk shipments need to provide import certification license (according to customs requirements); transporting food might need to provide nutrition facts.
*Note: If it is rejected by China customs, the item will be returned to Malaysia, the customers have to afford the shipping fee from China to Malaysia.
The shipment will be signed immediately once it is arrived at Malaysia warehouse, and will update the transit order no. around 5 working days.
Submit order on Tuesday and the flight will be arranged for that Friday.
The whole process from arranging flight until delivery is expected to take about 7-12 working days.
When the status is waiting for despatch, the shipment is actually transited from Malaysia warehouse to Kuala Lumpur warehouse.
There is only bubble film packaging service is provided.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
There is no COD provided.
If the customer has purchased the cargo insurance, it will be calculated by the price of the item; no compensation if the product is spoiled or expired; for the item without insurance will be compensated according to the freight regulations.