*Starting 5/4/2022, Tuesday 12:00 pm, all the orders from Australia to Malaysia will be calculated according to the latest price list.
*Minimum shipment: 5kg, included tax and customs clearance fee
*Delivery validity: West Malaysia- 7 working days after departing; East Malaysia- 10 working days after departing
*One flight every two weeks. In case of holidays, transportation peak, bad weather and slow delivery caused by the third party, which is out of our control, may cause delivery delay.
* According to the “air freight” standard algorithm, the freight collected is based on “actual weight” or “volume weight”, depending on which weight is higher.
*The volumetric weight algorithm is (length X width X height) cm/6000= volume.
The warehouse staff will sign for the parcel immediately, the oversea customer service will update inbound within 2 working days. The inbound update might be delayed due to the time lag between Malaysia and Australia is about 3 hours.
After the payment is done, the flight to Malaysia will be arranged on that day, expected to arrange for delivery within 3 working days after arriving in Malaysia.
Australia shipping does not have sensitive channel, only general cargo channel, and divided into items that can be shipped and cannot be shipped. If you are uncertain which channel to use, please consult our customer service in advance to verify the classification of goods.
Can, certain type of liquid and digital products (without battery) can be shipped. If you are uncertain which item can be shipped, please consult our customer service in advance.
The shipping fee is included tax and customs clearance fee, the customer only needs to pay once will do.
|Inbound for 30 days||Free storage|
|More than 30 days||Charge based on the number of parcel and 10kg as one unit|
|Each parcel RM1/ day|
|More than 45 days||Destroy|
|Example||1-30 days = Free storage, 31-45 days = storage fee, more than 45 days = Destroy|
No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.