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Long Distance Shipping, Zero Distance Remote Control

AUSTRALIA SHIPPING

澳洲集运
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  • AUSTRALIA SHIPPING PRICE LIST
  • SHIPPING NOTES
  • FREQUENTLY ASKED QUESTIONS

Australia Shipping Price List

澳洲运费表
Australia- West Malaysia
  • 20kg or above
  • RM40/kg
RM40.00
Australia- East Malaysia
  • 20kg or above
  • RM50/kg
RM50.00
Gentle Reminder

*Minimum shipment: 20kg

*Delivery validity: West Malaysia- 7 working days after departing; East Malaysia- 10 working days after departing

*Air freight surcharge: 5%, included tax and customs clearance fee

*One flight every two weeks. In case of holidays, transportation peak, bad weather and slow delivery caused by the third party, which is out of our control, may cause delivery delay.

* According to the “air freight” standard algorithm, the freight collected is based on “actual weight” or “volume weight”, depending on which weight is higher.

*The volumetric weight algorithm is (length X width X height) cm/6000= volume.

Shipping Notes

注意事项
01
The inbound update might be delayed due to the time lag between Malaysia and Australia is about 3 hours.
02
The oversea customer service will update inbound within 2 working days once the parcel arrived at the warehouse.
03
Customers will know the shipping fee within 24 hours after the order is place.
04
Expected to receive within 5 working days after arriving at Malaysia warehouse under normal condition.
05
Please consult our customer service in advance to verify the correct shipping channel.
06
If the parcel does not indicate the MP number, USD 5 will be charged as the fee for finding the parcel.
07
If cannot provide us any effective message, maybe cannot verify the parcel. (Investigation period will be 15 days only.)
08
Overdue will be considered as not received by local warehouse and we will not bear for any compensation.
09
Customers are advised to purchase insurance for the parcel,if any accident happened, it can been fully compensated.
10
If no insurance is purchased, the parcel loss in the journey, the company will compensate according to the freight regulations.
11
If the goods have been insured, the claim is for parcel loss, any damages is not covered by the insurance.
12
To purchase insurance, please provide photos of the packages, photos of the products, and proof of purchase.

Frequently Asked Questions

澳洲常见询问
01
Australia Shipping Procedure

02
Why is the courier website showing received, but there is no inbound update on the system?

The warehouse staff will sign for the parcel immediately, the oversea customer service will update inbound within 2 working days. The inbound update might be delayed due to the time lag between Malaysia and Australia is about 3 hours.

03
How long will the delivery be arranged for the customer after the payment is done?

After the payment is done, the flight to Malaysia will be arranged on that day, expected to arrange for delivery within 3 working days after arriving in Malaysia.

04
Is there any sensitive channel?

Australia shipping does not have sensitive channel, only general cargo channel, and divided into items that can be shipped and cannot be shipped. If you are uncertain which channel to use, please consult our customer service in advance to verify the classification of goods.

05
Can liquid and digital products be shipped to Malaysia?

Can, certain type of liquid and digital products (without battery) can be shipped. If you are uncertain which item can be shipped, please consult our customer service in advance.

06
Is there anything that cannot be shipped?
  1. Sexual products, alcoholic products, sprays, flammable substances, corrosive substances, explosives, toxic gases, oxidizing substances, cigarettes, animals and plants, weapons, drugs, etc.
  2. For some specific goods, it is necessary to determine whether they can be transported based on the transportation volume. The customer shall provide the product photo and inform the transportation volume in detail, so that the customer service can provide you with correct information.
07
Is the shipping fee included import tax?

The shipping fee is included tax and customs clearance fee, the customer only needs to pay once will do.

08
Is there any warehousing service?
Storage Service
Inbound for 30 days Free storage
More than 30 days Charge based on the number of parcel and 10kg as one unit
Each parcel RM1/ day
More than 45 days Destroy
Example 1-30 days = Free storage, 31-45 days = storage fee, more than 45 days = Destroy
09
If the flight has been cancelled, can the next flight be estimated?

No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.

10
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