UPDATE: 16/12/2021 5:00 PM Dear Valued Customers: The coming Dec 25 (Saturday) is Christmas, Malaysia customer service team and reload department will take one day off, all the inquiries and reload order will be processed gradually on the next working day. The Guangzhou warehouse will receive parcels, process orders, and arrange for...
UPDATE: 1/4/2021 12:00 PM When is the clearing of the past accumulated points new mechanism to be implemented? The new mechanism will be implemented starting from 1st May 2021. The system will clear all my past accumulated points starting from where? The system will clear all accumulated points before 1st May 2020....
UPDATE: 1/4/2021 12:00 PM Dear Valued Customers: Starting from 1st May 2021, MYPOZ is going to launch automatic clearing of the past accumulated points mechanism. MYPOZ system will automatically clear the accumulated points of customer accounts in the previous year on the 1st of May every year. All the points that are...
Prohibiting All Infringed and Counterfeit Goods from Exporting to Overseas UPDATE: 4/3/2021 12:00 PM Dear Valued Customers： China Customs officially launched the “Long Teng Operation 2021” (Note 1), prohibiting the export of infringed counterfeit goods, locking in new methods and new channels for infringed counterfeit goods, launching targeted crackdowns to protect intellectual...
UPDATE: 3/11/2021 4:30 PM Dear Valued Customers: Starting Nov 1 (Monday), Mypoz has stopped the automatic priority parcel claiming service. In October, there was a free trial for all Mypoz customers. Once the parcel has inbound, the warehouse staff will scan and add the parcel to the corresponding MP account, and inform the...
UPDATE: 20/10/2021 11:00 AM Dear Valued Customers: Starting today, Taiwan to Malaysia consolidated shipping channel is officially closed, you can use the Taiwan direct shipping channel to deliver the shipments. Compared to Taiwan consolidated shipping channel, Taiwan direct shipping is more efficient, as the overseas department will arrange for flight within 3-5...
UPDATE: 18/10/2021 12:00 PM Dear Valued Customers: Every year-end is the peak season of overseas shopping and Christmas. The phenomenon of port congestion always occurs in conjunction with the increase in export in China which is expected to cause most of the shipment dates to be delayed about 7-10 working days. In...
UPDATE: 8/10/2021 3:00 PM Dear Valued Customers: MYPOZ has added a new option of “Box reinforcement packaging” to the order additional service to fulfill the needs of specific customer groups which required the outer packaging to be intact and avoid the outer packaging being squeezed and deformed during transit. The box is...
UPDATE: 6/10/2021 3:00 PM What is auto parcel claiming service? Once the parcel is inbound, the warehouse staff will add the parcel to the respective MP account, the customer will receive the inbound notification via WeChat, email, APP，etc. Who can enjoy this service? All MYPOZ users can enjoy this service. When...
UPDATE: 6/10/2021 4:00 PM Dear Valued Customers: MYPOZ has launched a new service- auto parcel claiming service to let the customers receive the notification instantly after the parcel has been inbound, and no longer worry about forgetting to add the parcel. The purpose of this service is to reduce the loss of...
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