{"id":11381,"date":"2026-11-02T15:35:55","date_gmt":"2026-11-02T07:35:55","guid":{"rendered":"https:\/\/www.mypoz.com\/newwpmypoz\/?p=11381"},"modified":"2026-11-02T15:35:55","modified_gmt":"2026-11-02T07:35:55","slug":"mypoz-air-shipping-channel-update-frequently-asked-questions-faq","status":"publish","type":"post","link":"https:\/\/www.mypoz.com\/newwpmypoz\/mypoz-air-shipping-channel-update-frequently-asked-questions-faq\/?lang=en","title":{"rendered":"MyPoz Air Shipping Channel Update \u2013 Frequently Asked Questions (FAQ)"},"content":{"rendered":"<p><strong><b>Effective Date: 6 November 2026, 7:00 PM<\/b><\/strong><\/p>\n<h6>1. Shipping Channel Update<\/h6>\n<p><strong><b>Q1: Why is MyPoz switching from Skynet to DHL?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0To continuously improve our air shipping services and enhance the overall logistics experience, MyPoz will be switching its air shipping channel from Skynet to DHL. This change aims to provide customers with a more convenient and reliable shipping experience.<\/p>\n<p><strong><b>Q2: When will the DHL air shipping channel officially take effect?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0MyPoz will officially switch to the DHL air shipping channel on <strong><b>6 November 2026 at 7:00 PM<\/b><\/strong>.<\/p>\n<p><strong><b>Q3: Can I still choose Skynet air shipping after the change?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Once the change takes effect, Skynet will no longer be available as a shipping option for the affected air shipping channel. Relevant orders will be shipped via DHL.<\/p>\n<p><strong><b>Q4: Will this change affect sea shipping services?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0No. This update only applies to the Skynet air shipping channel. Sea shipping services will not be affected.<\/p>\n<h6>2. Orders &amp; Payments<\/h6>\n<p><strong><b>Q5: I have selected Skynet air shipping but have not made payment. What should I do?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0If you have selected Skynet air shipping but have not completed payment, we recommend making payment <strong><b>before 7:00 PM on 6 November 2026<\/b><\/strong>\u00a0to ensure your order is shipped via the original Skynet air shipping channel.<\/p>\n<p><strong><b>Q6: Which shipping channel will be used if I make payment before 7:00 PM on 6 November 2026?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Orders with successful payments completed before the cut-off time will continue to be shipped via the original Skynet air shipping channel.<\/p>\n<p><strong><b>Q7: What happens if I make payment after 7:00 PM on 6 November 2026?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0If payment has not been completed by the cut-off time, your order will be automatically switched to the DHL air shipping channel once payment is completed. There is no need to place a new order.<\/p>\n<p><strong><b>Q8: Do I need to cancel my existing Skynet order and create a new DHL order?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0No. Eligible unpaid orders will be automatically switched to the DHL air shipping channel once payment is completed. You do not need to cancel or recreate your order.<\/p>\n<p><strong><b>Q9: I have already submitted my order, but it has not been shipped yet. Will it be affected?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0This mainly depends on when your payment was successfully completed.<\/p>\n<p>If payment was completed before the cut-off time, your order will continue to be shipped via the original Skynet channel.<\/p>\n<p>For any special circumstances, our customer service team will assist in verifying your order status.<\/p>\n<h6>3. Shipping Rates &amp; Delivery Time<\/h6>\n<p><strong><b>Q10: Will the air shipping rates change after switching to DHL?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Rest assured! The air shipping rates will remain the same as the existing Skynet rates. <strong><b>There will be no additional shipping charges due to the change from Skynet to DHL.<\/b><\/strong><\/p>\n<p><strong><b>Q11: Will DHL deliver faster than Skynet?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0The estimated delivery time will remain unchanged after switching to DHL.<\/p>\n<ul>\n<li><b><\/b><strong><b>General Cargo Air Shipping:<\/b><\/strong>3\u20135 working days<\/li>\n<li><b><\/b><strong><b>Sensitive Cargo Air Shipping:<\/b><\/strong>5\u20137 working days<\/li>\n<\/ul>\n<p><strong><b>Kind Reminder:<\/b><\/strong>\u00a0Actual delivery times may vary depending on flight schedules, customs clearance, and local delivery arrangements.<\/p>\n<p><strong><b>Q12: Will the parcel tracking method change after switching to DHL?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Once your order has been shipped, you may track your parcel using the tracking information provided by MyPoz.<\/p>\n<p>Please refer to the tracking details displayed in the MyPoz system for the latest updates.<\/p>\n<p><strong><b>Q13: Will parcels already shipped via Skynet be transferred to DHL?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0No. Parcels that have already been shipped via Skynet will not be affected by this change. They will continue to be delivered through the original shipping channel.<\/p>\n<h6>4. Special Cases &amp; After-Sales Support<\/h6>\n<p><strong><b>Q14: What should I do if my parcel is lost or damaged during shipping?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0If your parcel is lost or damaged, please contact MyPoz Customer Service <strong><b>within 24 hours of receiving your parcel<\/b><\/strong>, and provide your order number along with relevant photos or supporting documents.<\/p>\n<p><strong><b>Q15: What if I prefer not to use DHL?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0If you prefer not to use DHL air shipping, we recommend choosing <strong><b>MyPoz GDEX Air Shipping<\/b><\/strong>\u00a0as an alternative.<\/p>\n<p>MyPoz is committed to offering multiple shipping options so that customers can select the most suitable service based on their needs.<\/p>\n<p>If you wish to change your shipping channel, you may do so directly through our website before your parcel is shipped.<\/p>\n<p><strong><b>Q16: I have multiple Skynet orders. Do I need to update them individually?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0No manual changes are required. The system will automatically process eligible orders based on their respective payment statuses.<\/p>\n<p><strong><b>Q17: Who should I contact if I have further questions about the DHL air shipping channel?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Feel free to contact the MyPoz Customer Service team. We will be happy to assist you with any enquiries regarding air shipping services and order arrangements.<\/p>\n<p><strong><b>WhatsApp: 012-374 2238<\/b><\/strong><\/p>\n<p><strong><b>Q18: I have already made payment, but my order has not been shipped. What should I do?<\/b><\/strong><\/p>\n<p><strong><b>A:<\/b><\/strong>\u00a0Please provide your order number and payment details to our customer service team.<\/p>\n<p>We will assist in verifying your payment status and shipping arrangements and follow up on your order as soon as possible.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 6 November 2026, 7:00 PM 1. Shipping Ch&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[44],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MyPoz Air Shipping Channel Update \u2013 Frequently Asked Questions (FAQ) - MYPOZ \u5168\u7403\u8fdb\u8d27\u5f39\u6307\u95f4.\u5b89\u5fc3\u6258\u4ed8\u5feb\u4e50\u6536<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mypoz.com\/newwpmypoz\/mypoz-air-shipping-channel-update-frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MyPoz Air Shipping Channel Update \u2013 Frequently Asked Questions (FAQ) - MYPOZ \u5168\u7403\u8fdb\u8d27\u5f39\u6307\u95f4.\u5b89\u5fc3\u6258\u4ed8\u5feb\u4e50\u6536\" \/>\n<meta property=\"og:description\" content=\"Effective Date: 6 November 2026, 7:00 PM 1. 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