{"id":5331,"date":"2021-11-14T22:37:47","date_gmt":"2021-11-14T14:37:47","guid":{"rendered":"https:\/\/www.mypoz.com\/newwpmypoz\/shippingfaq\/"},"modified":"2023-10-19T18:01:46","modified_gmt":"2023-10-19T10:01:46","slug":"shippingfaq","status":"publish","type":"page","link":"https:\/\/www.mypoz.com\/newwpmypoz\/shippingfaq\/?lang=en","title":{"rendered":"Shipping FAQ"},"content":{"rendered":"<section id=\"bt_bb_section69e2482de69ff\" data-parallax=\"0.6\" data-parallax-offset=\"0\" class=\"bt_bb_section bt_bb_top_spacing_large bt_bb_bottom_spacing_extra_large bt_bb_color_scheme_1 bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_background_image bt_bb_parallax bt_bb_background_overlay_dark_solid bt_bb_section_with_bottom_coverage_image\" style=\"background-image:url(&#039;https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/10\/List_Banner1.jpg&#039;);\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-12 bt_bb_vertical_align_middle bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_huge bt_bb_align_inherit\"><h1><span class=\"bt_bb_headline_content\"><span>SHIPPING FAQ<\/span><\/span><\/h1><\/header><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_section_bottom_section_coverage_image\"><img src=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2020\/08\/Wave_White_bottom_right_shape_03.png\" alt=\"bt_bb_section_bottom_section_coverage_image\" \/><\/div><\/section><section id=\"bt_bb_section69e2482de70a5\"  class=\"bt_bb_section bt_bb_layout_boxed_1200\" ><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\"  data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_bb_section69e2482de743b\"  class=\"bt_bb_section bt_bb_top_spacing_large bt_bb_color_scheme_2 bt_bb_layout_boxed_1200 bt_bb_vertical_align_top\" ><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Newbie Directory<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">How to use Mypoz to ship?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><strong>Account Registration<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 1: Google MyPoz\/ click:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/\">http:\/\/www.mypoz.com\/newwpmypoz\/<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 2\uff1aLogin&gt;&gt;&gt; Register<\/span><\/p>\n<p>For more details :\u00a0 <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406756217113-How-to-Place-Order-for-China-shipping-\">How to place order for China shipping?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">How to add parcel?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Mypoz has 4 methods to add parcel which are through website, phone, google extension and so on.<\/p>\n<p>For more details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406427182873-How-to-add-parcel-\">How to add parcel?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">How to differentiate between general cargo and sensitive cargo?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>International shipments are divided into three categories according to the functional attributes of the products:<strong>\u00a0general goods<\/strong>,\u00a0<strong>sensitive goods<\/strong>, and\u00a0<strong>prohibited goods<\/strong>.\u00a0<strong>MYPOZ<\/strong>\u00a0currently only has two channels:\u00a0<strong>general goods<\/strong>\u00a0and\u00a0<strong>sensitive<\/strong>; it\u00a0<span class=\"wysiwyg-color-red\"><strong>refuses to accept any prohibited products<\/strong><\/span>.<\/p>\n<p>General goods and sensitive goods are used to distinguish inspection standards when exporting from China to other countries. If sensitive goods are shipped using general cargo channels, it may cause inspections to fail to clear customs and deliver goods. The user may delay the receipt of the goods, or need to pay the difference in the fee of the sensitive channel before the delivery.<\/p>\n<p>Please read the following articles for more details:<\/p>\n<p class=\"article-title\" title=\"How to differentiate the item is general\/sensitive\/prohibited good\"><a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/how-to-differentiate-the-item-is-general-sensitive-prohibited-good%ef%bc%9f\/?lang=en\">How to differentiate the item is general\/sensitive\/prohibited good<\/a><\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406914259353-What-is-Sensitive-Cargo-\">What is sensitive cargo?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">How to check warehouse address?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p><strong><span class=\"wysiwyg-font-size-large\">Login Mypoz website&gt; Member center&gt; Warehouse<\/span><\/strong><\/p>\n<p>For more details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4407041389977-How-to-check-the-warehouse-address-\">How to check the warehouse address?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">Other Newbie Inquiries<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>If you are still confused, you can search it on our <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>, or leave a message to our customer service, we will reply you during the working hours!<\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/sections\/4406764317977-Newbie-Directory\">Newbie Directory<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Shipping Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">How is sea shipping cube calculated?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<pre>How to calculate 1CBM cubic meter for international shipping, first of all, we must introduce the calculation method of cubic meter: cargo volume=length*width*height (unit is meter).<\/pre>\n<p>If the size of the box is 100 CM * 100 CM * 100 CM, the total shipping volume CBM = 1 CBM cubic meter. Or use this calculator to calculate: <a href=\"https:\/\/www.mypostonline.com.my\/index.php\/Mypost\/Article\/auto_charging.html#\">Calculator<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">How to calculate air shipping volumetric weight?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>According to international freight regulation: volumetric weight (kg)= long (cm)* wide (cm)* height (cm)\/ 6000.<\/p>\n<p>Volume weight is a parameter that represents the density of an object. Objects of the same volume but heavier will have a higher density.<\/p>\n<p>For more details:\u00a0<a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">How to make payment?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>International&gt; Order status&gt; Order list&gt; Operation&gt; Click RMB\u00a5 icon<\/p>\n<p>For more details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4407486714905-How-to-pay-the-waybill-\">How to make payment?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">What is Double Free channel?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">Sensitive free- Regardless of sensitive or general cargo, both can be delivered.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Weight throw free- If the difference between the actual and volumetric weight is within 20kg will be calculated based on the actual weight, or else, half throw.<\/span><\/li>\n<\/ul>\n<p>For more details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4407229401497-What-is-Double-Free-channel-\">What is Double Free channel?\u00a0<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">How are the bonus points calculated?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>The bonus points are calculated based on the consumption, RM1= 1 bonus point. For more rules, please refer to: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406790083993-Loyalty-Point-Programme-\">Loyalty Points Programme<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Parcel Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">The parcel can be stored in the warehouse for how long?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Mypoz provide free warehousing service for 30 days, when the parcel has been stored in the warehouse for more than 30 days, it is considered as expired parcel, and will be charged RM1\/ day.<\/p>\n<p>For more warehousing inquirie, please refer to: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406420370201-How-long-Package-can-Store-in-Warehouse-\">How long can the parcel be stored in the warehouse?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">How to request for cash on delivery?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>You can contact our customer service to provide the relevant information to request for cash on delivery, for more details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406796183961-China-Cash-On-Delivery-\">How to request for cash on delivery?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">What to do if the China courier website showed the parcel has been signed, but no update on Mypoz website?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>There are many factors that can come from the seller, courier, or customers. In this case, please check carefully the receipt address and waybill no.<\/p>\n<p>Kindly contact our customer service if you are still confused, or search the related article at the Help Center: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406344026393-The-China-courier-website-showed-the-parcel-has-been-signed-but-no-update-on-MYPOZ-website-\">Parcel has been signed, but no update on the Mypoz website?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">Without courier no., can the parcel inbound?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>No. If there is no courier number for the incoming goods, our warehouse staff will need to sign for it and provide a courier no. to the delivery man, asking him to provide it to the customer who send the goods.<\/p>\n<p>Other related inquiry: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4407972963737-The-transportation-express-logistics-company-says-that-the-warehouse-does-not-receive-the-goods-refuses-to-receive-the-goods-What-should-I-do-\">What to do if the delivery company claimed that our warehouse refused to receive the goods?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">Other Parcel Inquiries<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>If you are still confused, you can search it on our <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>, or leave a message to our customer service, we will reply you during the working hours!<\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/sections\/4406337013145-Parcel-FAQ\">Parcel Inquiries<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Order Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">Why can't I choose sensitive or general cargo channel?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>The system will decide the most suitable channel for you. If you would like to choose sensitive channel but unable to find the related shipping channel, please verify the type of parcel type and change it to \u201csensitive\u201d before making order again.<\/p>\n<p>For more details, please search it at the <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">What should I do if the parcel is returned?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>The customer can check the order status: International&gt; Order status&gt; Order list&gt; Operation&gt; Details &amp; Comment to see the relevant details.<\/p>\n<p>More details: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4406797338137-What-should-I-do-if-the-order-package-is-returned-\">What should I do if the parcel is returned?<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">What can't I submit the order?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p><strong>Scenario<\/strong><strong>\u00a0 1 :\u00a0<\/strong><\/p>\n<p>You are not a verified user or the account is being verified, please go to the verification center to verify your account. After verification, you can submit the order.<\/p>\n<p class=\"main-title\"><strong>Steps: My Account &gt;&gt; Security Centre &gt;&gt; Identity Verification<\/strong><\/p>\n<p><strong>Scenario<\/strong><strong>\u00a0 2:\u00a0<\/strong><\/p>\n<p>The package information is not filled. Please click on the relevant package to modify, declare the package once, fill in the product name, value, category, and resubmit it.<\/p>\n<p>For more details, please search it at the <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">What should I do if I accidentally press the received goods status?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>The received status is mainly to allow customers to update and monitor the order status. Please rest assured Mypoz won\u2019t stop monitoring it for the customer. As long as your parcel is still on the way, our company is obliged to guarantee that you will receive the goods.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">Other Order Inquiries<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>If you are still confused, you can search it on our <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>, or leave a message to our customer service, we will reply you during the working hours!<\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/sections\/4406421957529-Order-FAQ\">Order Inquiries<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>After Sales Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">Is there any service to help to carry upstairs?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>At present, the delivery service only provides door-to-door service, which means that it is only delivered to the door. If the customer is living upstairs or in an apartment that requires more manpower to move the shipments upstairs or to the apartment, please discuss the transportation costs with the driver, and most likely that every driver can provide this service to customers for a fee.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">What should I do if the parcel is lost\uff1f<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>How to define a missing package?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">A missing package means the entire shipment in the same order or the entire package is missing during the transit, and has been confirmed by the customer service.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>What is the compensation amount?<\/strong><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">Compensation value according to item value on invoice (maximum of USD50), or 3 times of shipping fee, whichever is the lowest. Non-declared items or falsely declared items are not covered. No compensation for repackaged parcels, due to reasons such as seller mistake and lost parcel before arriving at the warehouse.<\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Note: The highest compensation for the overseas package is RM 100<\/span><\/p>\n<p>For more details, please refer to: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">What to do if there is short receive goods\/ less receive carton?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><strong>Situation 1: Seller missing to provide parcel number<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\">Sellers rarely omit to provide sub-airway bill numbers (Package Number ). Please make sure that the number of pieces you signed for is the same as the number of pieces on the courier note. If it is the same, it proves that you are not under-collecting the goods. The biggest possibility is that Your Chinese Supplier has dealt with the goods separately and did not provide airway bill (Package Number) immediately. Here you are, it caused you to short receive goods<\/p>\n<h4 class=\"wysiwyg-text-align-justify\"><\/h4>\n<p class=\"wysiwyg-text-align-justify\">In this case, you can verify whether the warehouse\u2019s warehousing record is same with the number of pieces of the Chinese seller. Make sure that it is not a problem with the seller separately send the package.<\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong>Situation 2: Seller deliver less good without inform<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\">The seller delivers less goods and the quantity is inaccurate If you have received the package, but the quantity in the package has changed from the quantity you purchased, please ask the seller. This is most likely because the seller is under-delivering goods, or there is another parcel number. Our company did not check the quantity inside the package.<\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong>Situation 3:\u00a0 Short Received \u2013 with Prove of certificate<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\">If the number of pieces is correct, but one box is short received, remember to indicate the under-collected goods on the airway bill you signed, so that MYPOZ can verify with the evidence you provide and speed up the processing. If the relevant information is not indicated at the time of receipt \u201cShort Receive \u201c, Our company will not be responsible for the related compensation.<\/p>\n<p class=\"wysiwyg-text-align-justify\">Our company will be very difficult to verify the authenticity of the underpaid with the relevant delivery driver.<\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong>Situation 4: Short Received \u2013 without Prove of certificate<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\">If the number of pieces is correct, but one box is missing, but the receipt is not signed, please try to notify us within 24 hours and provide the relevant delivery person information or the under-collected order number so that we can trace back to the relevant day On the delivery staff, if the overdue complaint is not processed, it is already difficult to verify who delivered<\/p>\n<p>Please provide the following to our customer service:<\/p>\n<ol>\n<li>Order number\/ Waybill number<\/li>\n<li>Parcel number that is not received<\/li>\n<li>If there is damage outside the package (need to provide outer packaging photo)<\/li>\n<li>The photo of receipt with remark of less goods received<\/li>\n<li>Relevant photos (Photo before opening the parcel, weighting photo, proof of buying, screenshot of buying in China, etc.)<\/li>\n<li>Country<\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\"><strong>How long do I need to know the investigation result?<\/strong><\/span><\/p>\n<p>The customer will receive the investigation result within 7-14 working days.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">What is the cargo compensation guide?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<div class=\"clearfix wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">All csinbound problem shipment or claim request must be submitted within 48 hours of acceptance from received.\u00a0<strong>The US dollar fixed compensation exchange rate is unified at 4.05, which is calculated based on the average exchange rate of the US dollar XECURRENCY in recent years.<\/strong><\/span><\/div>\n<div class=\"\">\n<div id=\"main\">\n<div class=\"compensate articlelh\">\n<div><\/div>\n<div class=\"compensate_1\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate1.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info\">\n<p><span class=\"wysiwyg-font-size-large\">1. Product name and description must be stated clearly on your invoice.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. Claim request must be submitted within 48 hours of acceptance.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">3. After we receive your complaint, investigation towards each participating party shall commence.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">4. Further action shall be taken according to the outcome of the investigation.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 Maximum compensation for\u00a0SKYNET\/GDEX\/ABX\/BBB\/CITYLINK\/J&amp;T:\u00a0<strong>USD50<\/strong><\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 Maximum compensation for sea freight: 3 times of freight charges.<\/span><\/p>\n<p><strong><span class=\"wysiwyg-font-size-large\">\u2013\u00a0Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation<\/span><\/strong><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 Free delivery of left out item to destination.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"compensate_2\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate2.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info\"><\/div>\n<div class=\"compen_info\">\n<div>\n<div>\n<p><span class=\"wysiwyg-font-size-large\">1. Compensation value according to item value on invoice (maximum of USD50), or 3 times of shipping fee, or \u3010<strong>Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation<\/strong>\u3011whichever is the lowest.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. Non declared items or falsely declared items are not covered.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">3. No compensation for repackaged parcels, due to reasons such as: seller mistake and lost parcel before arriving at warehouse.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">4. In addition, fragile products cannot be claimed. It is recommended that if it is fragile, do not choose to repack and should inform the seller to strengthen the packaging ~ to avoid crushing during transportation (reinforced packaging can only reduce transportation risk)<\/span><\/p>\n<\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<div class=\"compensate_3\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate3.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info1\">\n<p><span class=\"wysiwyg-font-size-large\">1. Compensation shall be bear by any party responsible.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 Maximum compensation for\u00a0SKYNET\/GDEX\/ABX\/BBB\/CITYLINK\/J&amp;T:\u00a0<strong>USD50<\/strong><\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 Maximum compensation for sea freight: 3 times of freight charges.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013\u00a0<strong>Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation<\/strong><\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. If parcel is not found in our warehouse, a maximum compensation of RMB100 will be provided.<\/span><\/p>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<div class=\"compensate_4\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate4.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info1\">\n<p><span class=\"wysiwyg-font-size-large\">1. NO compensation and\/or refunds for items that are detained by customs, all fees generated is responsible of account owner only.\u00a0There is\u00a0<strong>NO<\/strong>\u00a0compensation if the customer\u2019s shipment is in the same container consists of the prohibited items and confiscated by the customs during customs inspection.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. User will be blacklisted if such scenario happens too frequently.<\/span><\/p>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<div class=\"compensate_5\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate5.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info\">\n<p><span class=\"wysiwyg-font-size-large\">1. Appropriate notification is provided before delivery of parcel, we shall not be held responsible for 3rd party delays.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. Shipping Fee Compensation Rate:<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 3 working days delay: 10% of shipping fee<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 7 working days delay: 20% of shipping fee<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 14 working days delay: 50% of shipping fee<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">\u2013 30 working days delay: 100% of shipping fee<\/span><\/p>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<div class=\"compensate_6\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate6.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info\">\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">All the orders requested for special demand will be replied on the next day or later depending on the request.<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">All the orders requested for special demand after out for delivery are excluded from the delay compensation.<\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\">\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<div class=\"compensate_7\">\n<div class=\"img_info wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/compensate7.gif\" alt=\"\" \/><\/span><\/div>\n<div class=\"img_info wysiwyg-text-align-center\"><\/div>\n<div class=\"compen_info1\">\n<p><span class=\"wysiwyg-font-size-large\">1. All claim requests must be completed with purchase and shipping documents, and to be submitted within 1 week of request.<\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">2. We will conduct our investigation and further action to be taken within 2 weeks time.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">** Our AXA cargo insurance is recommended for high valued items.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">Other After Sales Inquiries<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>If you are still confused, you can search it on our <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a>, or leave a message to our customer service, we will reply you during the working hours!<\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/sections\/4406789220761-AfterReceivedFAQ\">After Sales Inquiries<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Account Security Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">How to verify Mypoz account\uff1f<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Steps: My Account &gt;&gt; Security Verification Center &gt;&gt; Identity Verification &gt;&gt; Submit your personal verification &gt;&gt; Wait for verification<\/p>\n<p>Information As Below<\/p>\n<p>1. ID card picture<\/p>\n<p>2. Selfie with ID card<\/p>\n<p>3. Nationality<\/p>\n<p>4. ID number<\/p>\n<p>5. ID card name After submission<\/p>\n<p>We will review it within 1-3 working days. The identity verification picture information will be kept confidential and watermarked.<\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">Why need identity authentication?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>Identity Verification is used for customs declaration purposes. The company has the right to refuse to deal with any customer service without identity authentication.<\/p>\n<p>To strengthen the responsibility of protecting the country for the people. To prevent all untraceable unowned packages, illegal smuggling, and other incidents.<\/p>\n<p>Official Announcement: <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/articles\/4411880205209-NOTICE-IMPLEMENT-COMPREHENSIVE-ACCOUNT-IDENTITY-AUTHENTICATION\">IMPLEMENT COMPREHENSIVE ACCOUNT IDENTITY AUTHENTICATION<\/a><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">What to do if I forget the login password?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p><strong>You can go to<\/strong><\/p>\n<p>&gt;&gt; My Account<\/p>\n<p>&gt;&gt; Security Verification Center<\/p>\n<p>&gt;&gt; Payment Password Setting<\/p>\n<p>&gt;&gt; Forgot Password Setting<\/p>\n<p><strong>Or Else\u00a0<\/strong><\/p>\n<p>If you can\u2019t reset by yourself, please feel free to contact our Customer Service and provide info below to proceed manually human verification.<\/p>\n<p><strong>Provide info as below \u00a0<\/strong><\/p>\n<ol>\n<li>Your C , last 4 digit<\/li>\n<li>Your MP ID<\/li>\n<li>Your Email Address<\/li>\n<li>Your Mobile No.<\/li>\n<\/ol>\n<p>We will help you to reset the payment password after verified it.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<footer>\n<div class=\"article-footer\">\n<div class=\"article-share\"><\/div>\n<\/div>\n<\/footer>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">What to do if I forget the payment password?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p><strong>You can go to<\/strong><\/p>\n<p>&gt;&gt; My Account<\/p>\n<p>&gt;&gt; Security Verification Center<\/p>\n<p>&gt;&gt; Payment Password Setting<\/p>\n<p>&gt;&gt; Forgot Password Setting<\/p>\n<p><strong>Or Else\u00a0<\/strong><\/p>\n<p>If you can\u2019t reset by yourself, please feel free to contact our Customer Service and provide info below to proceed manually human verification.<\/p>\n<p><strong>Provide info as below \u00a0<\/strong><\/p>\n<ol>\n<li>Your C , last 4 digit<\/li>\n<li>Your MP ID<\/li>\n<li>Your Email Address<\/li>\n<li>Your Mobile No.<\/li>\n<\/ol>\n<p>We will help you to reset the payment password after verified it.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<footer>\n<div class=\"article-footer\">\n<div class=\"article-share\"><\/div>\n<\/div>\n<\/footer>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Extra Services Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">Cargo Insurance<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2019\/09\/%E4%BF%9D%E9%99%A9%E5%9B%BE%E6%A1%88.jpeg\" alt=\"\u8d27\u8fd0\u4fdd\u9669\u670d\u52a1\" \/><\/strong><\/span><\/p>\n<p><strong>Cargo Insurance<\/strong><\/p>\n<p>Cargo insurance covers parcel lost during transportation, but not covers parcel damage. Customers can only claim for the cost of lost parcel, but cannot claim for damaged parcel.<\/p>\n<p>For more insurance terms and conditions, please refer to:<\/p>\n<p><a href=\"https:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/insurance-general-term-conditions\/?lang=en\">Express Cover Policy<\/a><\/p>\n<p><a href=\"https:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/insurance-terms-and-conditions\/?lang=en\">INSURANCE TERMS AND CONDITIONS<\/a><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Why do you need to purchase cargo insurance?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Because:<\/span><\/p>\n<ul class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">Logistics is a high-risk industry, easy to cause the happening of parcel loss in the journey.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">As disaster and accident will happen from time to time, the parcel is possible to burn or fall into the sea.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Without purchasing the insurance, the highest compensation for parcel loss is only 50USD<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">With the purchase of insurance, parcel loss can be claimed for full compensation up to RM50,000<\/span><\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>What is the procedure?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Choose insurance service during order submission&gt;&gt; Upload the proof of purchase&gt;&gt; Customer service calculates the insured amount&gt;&gt; Make payment&gt;&gt; Insured<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>What are the steps?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">Step 1: Choose insurance service during order submission<\/span><\/strong><\/p>\n<ul>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">If the price of the product is more than USD 100, the system will automatically pop out a gentle reminder to purchase the cargo insurance<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5345\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-1-1.png\" alt=\"\" width=\"587\" height=\"361\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-1-1.png 587w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-1-1-320x197.png 320w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/><\/p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Step 2: Upload the proof of purchase to the system<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">Before submitting the order, upload the proof of purchase<\/span><\/li>\n<\/ul>\n<p><span class=\"wysiwyg-font-size-large\">***The proof of purchase must show the product name, picture, price, quantity, and the actual payment amount<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-5343\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-2-1-640x125.png\" alt=\"\" width=\"640\" height=\"125\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-2-1-640x125.png 640w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-2-1-768x150.png 768w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-2-1-320x63.png 320w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-2-1.png 970w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5341\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-3-1.png\" alt=\"\" width=\"629\" height=\"530\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-3-1.png 629w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/insurance-3-1-320x270.png 320w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><\/p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Step 3: Make payment once the insured amount is confirmed<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">The customer service needs about 4 hours to verify the documents<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Please do not choose auto payment before the insured amount is confirmed<\/span><\/li>\n<\/ul>\n<p><span class=\"wysiwyg-font-size-large\">***Gentle reminder: Some of the customers will pay the minimum insured amount of RM 25 first before the actual amount is confirmed. If the actual insured amount is more than RM 25, the customer has to top up the extra amount within 48 hours, or else, it will be cancelled.<\/span><\/p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Step 4: Insured successfully<\/span><\/strong><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>How to calculate the insured amount?<\/strong><\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">The insured amount is 3.8% of the product price, the minimum is RM 25<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Example:<\/span><\/li>\n<\/ul>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\"><strong>Product price=<\/strong> <strong>RM 300 x 3.5%<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 = RM 10.50 (Insured amount: RM 25)<\/strong><\/span><\/p>\n<ol start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Product price= RM 1000 x 3.5%<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 = RM 35<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>What kind of products can be insured?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Expensive 3C products such as handphones, tablets, smart watches, game console, etc.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>What kind of products cannot be insured?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods.<\/span><\/p>\n<p><em><span class=\"wysiwyg-font-size-medium\">***Gentle reminder: Any inquiries, please contact our customer service.<\/span><\/em><\/p>\n<p>Other related Info :\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/5k-cargo-insurance-protect\/?lang=en\">5K Cargo Insurance Protect<\/a><\/p>\n<p class=\"wysiwyg-text-align-justify\">\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">Extra Parcel Services<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p><span class=\"wysiwyg-font-size-large\"><strong>How many types of extra parcel services are there?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">A total of 3 categories and 10 additional package services are provided for customers to choose from:<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Demolish Packaging Service<\/strong><\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\"><strong> Demolish inner\/ outer packaging services<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Suitable for those who want to save shipping fee by demolishing the inner\/ outer packaging and repacking<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Notes:<\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\">If any of the items are lost\/ less during the process, MYPOZ reserved the right to check for the customers.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Not suggested for the parcel consists of fragile items.<\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">Fee: Demolish inner packaging- RM 1; demolish outer packaging- RM 1.50<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Packages\u2019 Photos<\/strong><\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\"><strong> Inner packaging photo<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Our warehouse staff will open the package and take the inner photo of the items inside and the outer package<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Note: If any of the items are lost\/ less during the process, MYPOZ reserved the right to check for the customers.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 1<\/span><\/p>\n<ol start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Outer packaging photo<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Our warehouse staff will take the outer package\u2019s photo only, MYPOZ reserved the right to check for the customers, if any of the items are lost\/ less during the process.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 0.50<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Extra Protection Services<\/strong><\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\"><strong> Wooden box\/ frame packaging services<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Suitable for fragile items or large furniture.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Notes:<\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\">Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Customer service will notify the customers if the package exceeds the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">For those who selected this service, please use manual payment services.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.<\/span><\/li>\n<\/ol>\n<p><strong><span class=\"wysiwyg-font-size-large\">Fee: Wooden box- minimum RM 225; Wooden frame-0.1 m<sup>3\u00a0<\/sup>or below: RM 26; 0.11 to 0.2 m<sup>3<\/sup> : RM 30 \u2013 RM 60; 0.21m<sup>3<\/sup>\u00a0\u2013 0.3m<sup>3 <\/sup>: RM 60-RM 80<\/span><\/strong><\/p>\n<ol start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Wooden pallet and wooden frame packaging services\/Wooden pallet service<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Suitable for fragile items, large furniture, irregular-shaped shipments, and so on<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 If the package is very heavy, or small but heavy, it is necessary to pack with a wooden pallet for the forklift to move and avoid damage<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Notes:<\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\">Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Customer service will notify the customers if the package exceeds the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">For those who selected this service, please use manual payment services<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">As the package has a wooden frame, the warehouse staff will leave a message in the order, and change to the sensitive channel by default.<\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">Fee: Wooden pallet and wooden frame packaging services- minimum RM 190; wooden pallet- minimum RM 150<\/span><\/p>\n<ol start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Bubble wrap service<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Provide the package another layer of protection to ensure the customer can receive it in one piece<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Notes:<\/span><\/p>\n<ol>\n<li><span class=\"wysiwyg-font-size-large\">Calculate according to the volume of the package, the minimum fee will be charged by default if it does not exceed the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Customer service will notify the customers if the package exceeds the volume limit<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">For those who selected this service, please use manual payment services.<\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">Fee: Minimum RM 9<\/span><\/p>\n<ol start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Waterproof packaging<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Suitable to use during the rainy season to prevent the package from water ingress or exposure to water<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 A waterproof packaging can fit a 60 x 40 x 40 carton<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: Minimum RM 3<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>How does it work?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Login to MP account&gt;&gt; International&gt;&gt; Add Parcel&gt;&gt; Choose the additional services<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5347\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-parcel-services-2.png\" alt=\"\" width=\"554\" height=\"232\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-parcel-services-2.png 554w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-parcel-services-2-320x134.png 320w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/span><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>The extra services that need to inquire the customer service in advance:<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">5. Cash on Delivery<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">\u2013 Once the shipment is arrived at MYPOZ warehouse, the payment will be made by our staff first<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Only available in Guangzhou and Yiwu warehouse, kindly contact us beforehand for preparation of payment.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 If the cost of the COD service is less than RMB100 for a single order, our warehouse will handle this service option by default, no need to inform our customer service.<br \/>\n\u2013 Fee shall be\u00a0<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><em><strong>For more details, please refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/cash-on-delivery-cod-service\/?lang=en\">Cash On Delivery (COD) Service<\/a><\/strong><\/em><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">Fee: Calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">E.g.: RMB200 \/ 1.48 + RM5 =RM140.14<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>6. Forklift Service<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">We have our own forklift in our warehouse, this service is provided free of charge for heavy items. No extra rental charges for forklift services, exclusively for our customers.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">7. Provide SST Invoice<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Accounting is a very important element in our business, a SST invoice is all we need for declaring of account, however that invoice is not valid from overseas. We could provide a valid SST invoice for our items, kindly contact our customer service officer for more information.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">8. Pick-up Service\u00a0<\/span><\/strong><\/p>\n<p><span class=\"wysiwyg-font-size-large\">If your supplier cannot deliver the items to our warehouse, you can request for a pick-up service directly from your supplier\u2019s premise. You have to inform our customer service in advance:<\/span><\/p>\n<p><span style=\"font-size: large;\">MP no.:<\/span><\/p>\n<p><span style=\"font-size: large;\">Delivery\/ Courier company:<\/span><\/p>\n<p><span style=\"font-size: large;\">Pickup address:<\/span><\/p>\n<p><span style=\"font-size: large;\">Waybill no.:<\/span><\/p>\n<p><span style=\"font-size: large;\">Courier contact no.:<\/span><\/p>\n<p><span style=\"font-size: large;\">No. of carton:<\/span><\/p>\n<p><span style=\"font-size: large;\">Remark:<\/span><\/p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Fee: Minimum charged RMB180, calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">E.g.: RMB200 \/ 1.48 + RM5 =RM140.14<\/span><\/strong><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">Extra Order Services<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>What kind of extra order services does MYPOZ provide?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Currently, MYPOZ provides 7 types of customized extra order services, which included:<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Vacuum packaging<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 This is the exclusive service introduced by MYPOZ recently, suitable for large volume but light shipments, such as the pillow, plush toys, blanket, and so on.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The warehouse staff will calculate based on the volumetric weight or actual weight of the package (depends on the shipping channels)<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Fee: Minimum RM 10<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> SMS service<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The customer will receive an SMS once the shipment arrived in Malaysia<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Fee: RM 0.30<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Insurance service<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Suitable for high-risk lost goods, such as expensive electronic products- mobile phones, tablets, smartwatches, game consoles, etc.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Non-insured items: Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 After submitting the insurance service request, the customer service will calculate the final insurance fee and notify the customer<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Fee: Minimum RM 25<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><em>For more details, please click here:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/how-to-purchase-cargo-insurance%ef%bc%9f\/?lang=en\">How to purchase cargo insurance\uff1f<\/a><\/em><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Customized package<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Suitable for e-commerce to use customized courier bags\/ boxes to repackage the items or put in some small gifts<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 1: Notify the customer service once the customized package has inbound and provide its parcel no.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 2: The warehouse staff will do the counting of the packaging amount (Service charge: RM 5\/every 20 units)<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 3: Tick [Custom Package] service when submitting the order<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 4: Edit the receiver info and mention in the remarks the parcel no. of customized packaging<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-5349 aligncenter\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/customized-package-remarks-1.png\" alt=\"\" width=\"554\" height=\"479\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/customized-package-remarks-1.png 554w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/customized-package-remarks-1-320x277.png 320w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 1\/ piece<\/span><\/p>\n<ol start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Fragile label<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 The fragile label will be pasted at the outer package as an alert to the others<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 1\/ piece<\/span><\/p>\n<ol start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Blank package<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 Use the blank package to replace it with MYPOZ courier bag<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 1\/ piece<\/span><\/p>\n<ol start=\"7\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Order photo<\/strong><\/span><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-font-size-large\">\u2013 This service provides the customer with the package after packaging<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Fee: RM 1\/ piece<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>\u00a0 \u00a0 \u00a08. Box Reinforcement Packaging<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The box is a 5-layer thick airplane packing box. It is pressure resistant. The box after unpacking can be reused if it is not severely squeezed.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Size :<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Large\u201360*45*50, Weight : 1.2KG<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Fee: RM 8<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>How does it work?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">International&gt;&gt; Order submission&gt;&gt; Choose the extra order services<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-5351 aligncenter\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-order-services-1-640x498.png\" alt=\"\" width=\"640\" height=\"498\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-order-services-1-640x498.png 640w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-order-services-1-768x598.png 768w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-order-services-1-320x249.png 320w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2021\/12\/extra-order-services-1.png 948w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">Warehouse Fulfillment Service<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<div class=\"margintop\">\n<div class=\"col-md-9 col-xs-12 margintop\"><span class=\"wysiwyg-font-size-large\"><strong>Warehouse Fulfillment Introduction<\/strong><\/span><\/div>\n<div class=\"col-md-9 col-xs-12 margintop\"><span class=\"wysiwyg-font-size-large\">This service is aimed at e-commerce sellers such as 11Street \/ Lazada \/ Amazon \/ ebay\/ Shopee and other international platform services. We will provide warehousing, ordering, distributing, sorting, and repackaging services for online buyers and sellers. Provide you with a one-stop professional online seller delivery service.<\/span><\/div>\n<div><\/div>\n<div class=\"col-md-9 col-xs-12 margintop\"><strong><span class=\"wysiwyg-font-size-large\">Service Fee Introduction<\/span><\/strong><\/div>\n<div class=\"col-md-9 col-xs-12 margintop\">\n<p><span class=\"wysiwyg-font-size-large\">The charge will be divided into three stages, the cost of Stored&amp;warehousing&gt; Check Stock&gt; Pack Order.<\/span><\/p>\n<div class=\"wysiwyg-text-align-justify\"><\/div>\n<div class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\" style=\"color: #000000;\"><strong class=\"fontsize3\">STEP 1<\/strong><\/span><\/div>\n<div class=\"margintop wysiwyg-text-align-justify\">\n<div class=\"col-md-9 col-xs-12 margintop\">\n<p><span class=\"wysiwyg-font-size-large\"><strong class=\"colorred fontsize3\">Stored and Warehousing\u00a0<\/strong><\/span><span class=\"wysiwyg-font-size-large\">Once the parcel is in the warehouse, the customer would need to give us the information, to make sure the amount of stock is correct and we will provide the relevant document to let the customers know the quantity, size and color we received (according to customer requirements). We will charge a counting service: RM 0.50\/ PCS<\/span><\/p>\n<div><\/div>\n<\/div>\n<\/div>\n<div class=\"margintop wysiwyg-text-align-justify\">\n<div class=\"col-md-9 col-xs-12 margintop\"><span class=\"wysiwyg-font-size-large\"><strong class=\"fontsize3\">STEP 2<\/strong><\/span><\/div>\n<div class=\"col-md-9 col-xs-12 margintop\">\n<p><span class=\"wysiwyg-font-size-large\"><strong>Check Stock<\/strong><\/span><\/p>\n<div><span class=\"wysiwyg-font-size-large\">Check and Update Stock data to System<\/span><\/div>\n<div><span class=\"wysiwyg-font-size-large\">Flat fee: RM 2\/order<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div><\/div>\n<div><\/div>\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<div class=\"margintop\">\n<div class=\"col-md-9 col-xs-12 margintop\">\n<div class=\"margintop\">\n<div class=\"col-md-9 col-xs-12 margintop\"><span class=\"wysiwyg-font-size-large\"><strong class=\"fontsize3\">STEP 3<\/strong><\/span><\/div>\n<div class=\"col-md-9 col-xs-12 margintop\">\n<p><span class=\"wysiwyg-font-size-large\"><strong class=\"colorred fontsize3\">Pack Order<\/strong><\/span><\/p>\n<div class=\"col-md-9 col-xs-12 margintop\"><small><span style=\"font-size: large; text-align: justify;\">As much stock as you draw, it is calculated according to the quantity, even if it\u2019s the same size or color, you still need to pay RM 1\/PCS<\/span><\/small><\/div>\n<div class=\"wysiwyg-text-align-justify\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<footer>\n<div class=\"article-footer\">\n<div class=\"article-share\"><\/div>\n<\/div>\n<\/footer>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Overseas Shipping Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">Malaysia to China FAQ<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Before delivery<\/strong><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Do you provide a pickup service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No, the customers have to deliver the parcel to our Malaysia warehouse by courier.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Do you provide cargo insurance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, there is certain type of items which unable to insure, please contact our customer service for more details or refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/how-to-purchase-cargo-insurance%ef%bc%9f\/?lang=en\">How to purchase cargo insurance\uff1f<\/a><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> If I regret to ship, but the parcel already arrived at Malaysia warehouse, can I apply for return?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the customers have to choose the domestic courier&gt; Online submission, to arrange for the return of shipment.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> What kind of items are prohibited to ship to China?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Tongkat Ali, Chinese tonic, items with batteries, batteries, products without branded packaging\/ documents, phone cards, bank cards, IC, used goods, second-hand goods, repaired products, alcoholic\/ flammable products, tobacco, alcohol, etc.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><em>*Note: If you are confused about the goods classification, please consult our customer service in advance before shipping.<\/em><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is there a weight restriction or any other restriction?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Shipment cannot be more than 5 kg, type of products cannot be more than 3, quantity cannot be more than 10, the price cannot be more than RM 600.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is it included tax and customs clearance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Malaysia to China channel is only included customs clearance but not tax, so if the price is too high might be taxed.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"7\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> What kind of goods need to provide an import certification license?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Repaired products\/ bulk shipments need to provide import certification license (according to customs requirements); transporting food might need to provide nutrition facts.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><em>*Note: If it is rejected by China customs, the item will be returned to Malaysia, the customers have to afford the shipping fee from China to Malaysia.<\/em><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>During transit to China<\/strong><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will it take to sign if the parcel has arrived at Malaysia warehouse? How long will it take to update the logistic?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The shipment will be signed immediately once it is arrived at Malaysia warehouse, and will update the transit order no. around 5 working days.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> When will the flight be arranged?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Submit order on Tuesday and the flight will be arranged for that Friday.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will it take to ship from Malaysia to China?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The whole process from arranging flight until delivery is expected to take about 7-12 working days.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Why is the logistic update stop at waiting for despatch?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">When the status is waiting for despatch, the shipment is actually transited from Malaysia warehouse to Kuala Lumpur warehouse.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong>Are there any reinforcements packaging services? (wooden frame, bubble film)<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">There is only bubble film packaging service is provided.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Can the customer service assist the customers to place orders?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3\/ parcel.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>After delivery<\/strong><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><strong><span class=\"wysiwyg-font-size-large\">Is there a cash-on-delivery service?<\/span><\/strong><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">There is no COD provided.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How to calculate the compensation for parcel lost?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">If the customer has purchased the cargo insurance, it will be calculated by the price of the item; no compensation if the product is spoiled or expired; for the item without insurance will be compensated according to the freight regulations.<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">USA &amp; Korea FAQ<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>How long will it take to sign the parcel when it has arrived at the overseas warehouse? How long does it take for the customers to know the inbound status?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The warehouse staff will sign for the parcel immediately, and the customer will only know the latest status of the parcel after it has arrived in Malaysia within 5-10 working days.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the flight be arranged once the parcel arrived at the overseas warehouse?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">About 14 working days after the parcel arrived at the overseas warehouse.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the shipping fee be shown after the order is placed?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Customers will know the shipping fee within 24 hours.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the delivery be arranged for the customer after the payment is done?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">About 10 working days to arrange for delivery.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Does USA\/ Korea shipping have pickup service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> If the flight has been cancelled, can the next flight be estimated?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"7\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> What should I do if the goods are lost?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have purchased the cargo insurance, you may refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/%e6%95%b4%e4%b8%aa%e5%8c%85%e8%a3%b9%e9%81%97%e5%a4%b1%ef%bc%8c%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/?lang=en\">What should I do if the package is lost?<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"8\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is it included tax and customs clearance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"9\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any products that require certificates or additional documents?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"10\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any reinforcements packaging services? (wooden frame, bubble film)<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No for all overseas shipping channels, kindly remind the seller to pack the goods properly.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"11\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Can the customer service assist the customers to place orders?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3\/ parcel.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"12\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is there a service to verify the weight of the parcel?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"13\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> When do I need to contact customer service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The logistics update is exceeded 48 hours<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The order status showed packed, but the shipping fee is not shown<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Need to pay on behalf<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Verify goods classification (general\/ sensitive\/ prohibited items)<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">Australia FAQ<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong> How long will it take to sign the parcel when it has arrived at the overseas warehouse? How long does it take for the customers to know the inbound status?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The warehouse staff will sign for the parcel immediately, the oversea customer service will update inbound within 2 working days.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Note: The inbound update might be delayed due to the time lag between Malaysia and Australia is about 3 hours.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the parcel arrive in Malaysia?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">About 7-10 working days after the parcel arrives at the overseas warehouse.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the shipping fee be shown after the order is placed?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Customers will know the shipping fee within 24 hours.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the delivery be arranged for the customer after the payment is done?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">After the payment is done, the flight to Malaysia will be arranged on that day, expected to arrange for delivery within 3 working days after arriving in Malaysia.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Does Australia shipping have pickup service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, please contact the oversea customer service to inform:<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Product name, volume, weight, quantity, address to confirm the service charge.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> If the flight has been cancelled, can the next flight be estimated?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"7\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> What should I do if the goods are lost?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have purchased the cargo insurance, you may refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/%e6%95%b4%e4%b8%aa%e5%8c%85%e8%a3%b9%e9%81%97%e5%a4%b1%ef%bc%8c%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/?lang=en\">What should I do if the package is lost?<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"8\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is it included tax and customs clearance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"9\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any products that require certificates or additional documents?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"10\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any reinforcements packaging services? (wooden frame, bubble film)<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No for all overseas shipping channels, kindly remind the seller to pack the goods properly.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"11\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Can the customer service assist the customers to place orders?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3\/ parcel.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"12\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is there a service to verify the weight of the parcel?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"13\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> When do I need to contact customer service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The logistics update is exceeded 48 hours<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The order status showed packed, but the shipping fee is not shown<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Need to pay on behalf<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Verify goods classification (general\/ sensitive\/ prohibited items)<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">UK FAQ<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong> How long will it take to sign the parcel when it has arrived at the overseas warehouse? How long does it take for the customers to know the inbound status?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The warehouse staff will sign for the parcel immediately, the overseas customer service will update inbound within 2 working days.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><em>Note: The inbound update might be delayed due to the time lag between Malaysia and UK is about 7 hours.<\/em><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the flight be arranged once the parcel arrived at the overseas warehouse?\u00a0<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">About 14 working days after the parcel arrives at the overseas warehouse.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the shipping fee be shown after the order is placed?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Customers will know the shipping fee within 24 hours.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"4\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the delivery be arranged for the customer after the payment is done?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">After the payment is done, expected to arrange for delivery within 3 working days.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Does UK shipping have pickup service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, please contact the oversea customer service to inform:<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Product name, volume, weight, quantity, address to confirm the service charge.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> If the flight has been cancelled, can the next flight be estimated?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.<\/span><span class=\"wysiwyg-font-size-large\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"7\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> What should I do if the goods are lost?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have purchased the cargo insurance, you may refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/%e6%95%b4%e4%b8%aa%e5%8c%85%e8%a3%b9%e9%81%97%e5%a4%b1%ef%bc%8c%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/?lang=en\">What should I do if the package is lost?<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"8\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is it included tax and customs clearance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"9\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any products that require certificates or additional documents?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"10\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any reinforcements packaging services? (wooden frame, bubble film)<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No for all overseas shipping channels, kindly remind the seller to pack the goods properly.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"11\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Can the customer service assist the customers to place orders?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3\/ parcel.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"12\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is there a service to verify the weight of the parcel?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"13\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> When do I need to contact customer service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The logistics update is exceeded 48 hours<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The order status showed packed, but the shipping fee is not shown<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Need to pay on behalf<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Verify goods classification (general\/ sensitive\/ prohibited items)<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">Taiwan, Japan &amp; Thailand FAQ<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong> How long will it take to sign the parcel when it has arrived at the overseas warehouse? How long does it take for the customers to know the inbound status?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">The warehouse staff will sign for the parcel immediately, the overseas customer service will update inbound within 2 working days.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"2\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the parcel arrive in Malaysia?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Taiwan &amp; Japan: About 3-5 working days after the parcel arrives at the overseas warehouse.<\/span><\/p>\n<p>Thailand: About 7-10 working days after the parcel arrives at the overseas warehouse.<\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"3\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> How long will the shipping fee be shown after the order is placed?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Customers will know the shipping fee within 24 hours.<\/span><\/p>\n<ol start=\"4\">\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong> How long will the flight be arranged for the customer after the payment is done?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Taiwan &amp; Japan: After the payment is done, the flight will be arranged within 3-5 working days, expected to arrange for delivery within 3-4 working days after arriving in Malaysia.<\/span><\/p>\n<p>Thailand: After the payment is done, expected to arrange for delivery on that day.<\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"5\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Does Taiwan, Japan &amp; Thailand shipping have pickup service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"6\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> If the flight has been cancelled, can the next flight be estimated?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No at this moment because of the pandemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.<\/span><span class=\"wysiwyg-font-size-large\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><\/p>\n<ol start=\"7\">\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong> What should I do if the goods are lost?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have purchased the cargo insurance, you may refer to:\u00a0<a href=\"http:\/\/www.mypoz.com\/newwpmypoz\/case-studies\/%e6%95%b4%e4%b8%aa%e5%8c%85%e8%a3%b9%e9%81%97%e5%a4%b1%ef%bc%8c%e6%80%8e%e4%b9%88%e5%8a%9e%ef%bc%9f\/?lang=en\">What should I do if the package is lost?<\/a><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"8\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is it included tax and customs clearance service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"9\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any products that require certificates or additional documents?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"10\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Are there any reinforcements packaging services? (wooden frame, bubble film)<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No for all overseas shipping channels, kindly remind the seller to pack the goods properly.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"11\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Can the customer service assist the customers to place orders?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3\/ parcel.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"12\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> Is there a service to verify the weight of the parcel?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">No, because Taiwan direct shipping is shipped directly from Taiwan to customers\u2019 address without passing by our warehouse, so it is unable to verify the weight of the parcel.<\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\" start=\"13\">\n<li><span class=\"wysiwyg-font-size-large\"><strong> When do I need to contact customer service?<\/strong><\/span><\/li>\n<\/ol>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The logistics update is exceeded 48 hours<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 The order status showed packed, but the shipping fee is not shown<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Need to pay on behalf<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">\u2013 Verify goods classification (general\/ sensitive\/ prohibited items)<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\"  data-bt-override-class=\"{}\"><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Top Up Inquiry<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">How to request for Alipay transfer service?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>What is Alipay Transfer service?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">This service helps our customer to transfer the money to others\u2019 Alipay account.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 1: Login to your MP account and submit the required details.<\/strong><\/span><\/p>\n<ul class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">Login to your Mypoz account&gt;&gt; Alipay exchange&gt;&gt; Alipay Transfer&gt;&gt; Submit the required information<\/span><\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406202965273\/mceclip4.png\" alt=\"mceclip4.png\" \/><\/span><\/p>\n<ul class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">Note:<\/span><\/li>\n<\/ul>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">The system will automatically exchange the amount to RMB according to the currency on that day.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\"><strong>Service Charge:<\/strong><\/span><\/li>\n<\/ol>\n<table class=\" wysiwyg-text-align-justify\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\"><strong>Amount in RMB<\/strong><\/span><\/p>\n<\/td>\n<td class=\"wysiwyg-text-align-center\" style=\"text-align: center;\" width=\"277\"><span class=\"wysiwyg-font-size-large\"><strong>Service Charge<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">Below 500<\/span><\/p>\n<\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">RM 10<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" style=\"text-align: center;\" width=\"277\"><span class=\"wysiwyg-font-size-large\">500 and above<\/span><\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">3%<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Calculation method:<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Amount requested= RMB 500<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Currency in RM= RMB 500\/ 1.47 (currency of the day)= RM 340<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">3% Service charge= 3% x RM 340= RM 10.20<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Total amount= RM 340+ RM 10.20= RM 350.20<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">3. Only verified Alipay account can be proceed.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">4. The minimum transaction amount is RM 100.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 2: Fill in your personal details and receiver\u2019s Alipay details.<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406202993049\/mceclip5.png\" alt=\"mceclip5.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 3: Pay to the specific bank (Public\/ Maybank)<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406202996633\/mceclip6.png\" alt=\"mceclip6.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406203006361\/mceclip7.png\" alt=\"mceclip7.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Provide the following:<\/strong><\/span><\/p>\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Amount transferred (RM)<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Time transferred and processing time<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Upload the bank slip<\/span><\/li>\n<\/ol>\n<p><strong>Frequently Asked Questions:<\/strong><\/p>\n<ol>\n<li>Incorrect account information- Reason: Name\/account\/bank\/branch of bank is wrong<\/li>\n<li>Branch did not fill in- Reason: Incomplete bank transferred details<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">02<\/div><div class=\"bt_bb_accordion_item_title\">How to request for Alipay top up?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 1\uff1a<\/strong><\/span><\/p>\n<ul class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\"><strong>Login to your MP account, submit the required information.<\/strong><\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\"><strong>Click Alipay Exchange&gt;&gt; Top-up Center&gt;&gt; Alipay Reload<\/strong><\/span><\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406169950745\/mceclip4.png\" alt=\"mceclip4.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">*<strong>Note:<\/strong><\/span><\/p>\n<ol class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-font-size-large\">The system will automatically exchange the amount to RMB according to the currency on that day.<\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\"><strong>Service Charge<\/strong><\/span><\/li>\n<\/ol>\n<table class=\" wysiwyg-text-align-justify\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\"><strong>Amount in RMB<\/strong><\/span><\/p>\n<\/td>\n<td class=\"wysiwyg-text-align-center\" style=\"text-align: center;\" width=\"277\"><span class=\"wysiwyg-font-size-large\"><strong>Service Charge<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">Below 500<\/span><\/p>\n<\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">RM 10<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" style=\"text-align: center;\" width=\"277\"><span class=\"wysiwyg-font-size-large\">500 and above<\/span><\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\">\n<p style=\"text-align: center;\"><span class=\"wysiwyg-font-size-large\">3%<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Calculation method:<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Amount requested= RMB 400 \uff08Below 500, RM10 service charge\uff09<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Currency in RM= RMB 400\/ 1.47 (currency of the day)= RM 272<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Total amount= RM 272+ RM 10= RM 282<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 2: Fill in the required Alipay account information.<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406175531161\/mceclip5.png\" alt=\"mceclip5.png\" \/><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Step 3: Choose the bank to transfer money (Public Bank\/ Maybank)<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406175534745\/mceclip6.png\" alt=\"mceclip6.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406169980697\/mceclip7.png\" alt=\"mceclip7.png\" \/><\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">Provide the following:<\/span><\/strong><\/p>\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Time transferred and processing time<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Upload the receipt<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Submit<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">03<\/div><div class=\"bt_bb_accordion_item_title\">How to use Alipay for payment?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<div class=\"clearfix wysiwyg-text-align-justify\" style=\"text-align: center;\"><strong><span class=\"wysiwyg-font-size-large\">How to use Alipay for payment?<\/span><\/strong><\/div>\n<div class=\"clearfix wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 1: Log in to Taobao\/ Alibaba and choose the items to purchase. Click \u201cmake payment\u201d&gt; Submit order<\/span><\/div>\n<div class=\"clearfix wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 2: When the page loads to Alipay page, close it.<\/span><\/div>\n<div class=\"clearfix\">\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 3: The items will be pending.\u00a0<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 4: Log in to Mypoz account and submit the Alipay payment details.\u00a0<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">Alipay exchange&gt; Payment center&gt; Fill in the amount in RMB and the system will automatically convert it into RM<\/span><\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 5: Fill in the payment account details.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Step 6: Transfer the money to specific account.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Service Charge:<\/strong><\/span><\/p>\n<table class=\" wysiwyg-text-align-justify\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\"><strong>Amount in RMB<\/strong><\/span><\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\"><strong>Service Charge<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\">Below 500<\/span><\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\">RM 10<\/span><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\">500 and above<\/span><\/td>\n<td class=\"wysiwyg-text-align-center\" width=\"277\"><span class=\"wysiwyg-font-size-large\">3%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Calculation method:<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Amount requested= RMB 500<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Currency in RM= RMB 500\/ 1.47 (currency of the day)= RM 340<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">3% Service charge= 3% x RM 340= RM 10.20<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Total amount= RM 340+ RM 10.20= RM 350.20<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Provide the following:<\/strong><\/span><\/p>\n<ol>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Amount transferred (RM)<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Time transferred and processing time<\/span><\/li>\n<li class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Upload the bank slip<\/span><\/li>\n<\/ol>\n<\/div>\n<div class=\"\">\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9487\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/%E6%94%AF%E4%BB%98%E5%AE%9D%E4%BB%A3%E4%BB%98%E6%9C%8D%E5%8A%A1-Page-1-01.jpg\" alt=\"\" width=\"2481\" height=\"3508\" \/><\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-8192\" src=\"http:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2023\/06\/\u4ee3\u4ed8.png\" alt=\"\" width=\"554\" height=\"403\" srcset=\"https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2023\/06\/\u4ee3\u4ed8.png 554w, https:\/\/www.mypoz.com\/newwpmypoz\/wp-content\/uploads\/2023\/06\/\u4ee3\u4ed8-320x233.png 320w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9489\" src=\"https:\/\/www.mypostonline.com.my\/wpmypost\/wp-content\/uploads\/2017\/12\/%E6%94%AF%E4%BB%98%E5%AE%9D%E4%BB%A3%E4%BB%98%E6%9C%8D%E5%8A%A1-Page-3-01.jpg\" alt=\"\" width=\"2481\" height=\"3508\" \/><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">04<\/div><div class=\"bt_bb_accordion_item_title\">Why Alipay top up failed ?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p><span class=\"wysiwyg-font-size-large\"><strong>Why was my Alipay top-up order cancelled?<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">There are many factors which caused the cancellation of Alipay top-up, you may find it from our Alipay top-up webpage.<\/span><\/p>\n<p class=\"wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><strong>Alipay Exchange&gt;&gt; Exchange Statement&gt;&gt; Status&gt;&gt; Question Mark (?)<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><img decoding=\"async\" src=\"https:\/\/support.mypoz.com\/hc\/article_attachments\/4406058935193\/Screen_Shot_2021-09-07_at_8.20.22_AM.png\" alt=\"Screen_Shot_2021-09-07_at_8.20.22_AM.png\" \/><\/span><\/p>\n<p class=\"wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><strong>What are the factors that caused the Alipay top-up order to be cancelled?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Wrong account or password\u00a0<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">1. Please check the account and password first before submitting the order.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">2. Try to log in to your account to make sure the ID and password are correct.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">3. Submit the order if you have confirmed the ID and password.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">4. The account is a private and hidden account which caused others unable to check for it and top-up.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>The seller\u2019s problems:<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">1. QR code expired\/ transaction has been closed.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">2. The trade\/ promotion\/ event has time limit, or it is unable to pay on behalf of the others.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>The information provided is wrong:<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">1. The payment information provided is wrong.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">2. The payment amount is wrong (more\/ less)<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">3. The Alipay account is unauthenticated- The customer account has not undergone real-name verification, and some accounts need to verify their real name to successfully transfer funds<\/span><\/p>\n<p class=\"wysiwyg-text-align-center\"><span class=\"wysiwyg-font-size-large\"><strong>What to do after the order is being cancelled?<\/strong><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">1. After the order is being cancelled, you can check the reason from MP account, amend and resubmit the request.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">2. If you are still uncertain, kindly contact our customer service by providing the top-up order no. and your MP ID for verification.<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">05<\/div><div class=\"bt_bb_accordion_item_title\">When can the top up be done?<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Processing Time: 6 working hours<\/strong><\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Mon to Fri: 9 am to 5 pm<\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Sat: 9 am to 12 pm<\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Off on Sunday and public holiday.<\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Large amount top up: Up to RM 5,000 will be checked and handled by the department supervisor.<\/strong><\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Processing time: 12 working hours<\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\"><strong>Limited time order: Currently is not accepted.<\/strong><\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Please top up to your own Alipay account personally.\u00a0<\/span><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><strong><span class=\"wysiwyg-font-size-large\">What to do if the processing time is exceeded?<\/span><\/strong><\/div>\n<div class=\"freebirdFormviewerViewItemsSectionheaderTitle freebirdCustomFont wysiwyg-text-align-justify\"><span class=\"wysiwyg-font-size-large\">Kindly contact our customer service for verification.<\/span><\/div>\n<\/div>\n<\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">06<\/div><div class=\"bt_bb_accordion_item_title\">Other Top Up Inquiries<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>If you are still confused, please visit our <a href=\"https:\/\/support.mypoz.com\/hc\/en-us\">Help Center<\/a> to find the related article or leave a message to our customer service. The message will be replied during working hours.<\/p>\n<p><a href=\"https:\/\/support.mypoz.com\/hc\/en-us\/categories\/4405813025049-Top-Up-Inquiry\">Top Up Inquiries<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_inherit bt_bb_align_inherit\"><h4><span class=\"bt_bb_headline_content\"><span>Other Inquiries<\/span><\/span><\/h4><\/header><div class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_top\"><div class=\"bt_bb_accordion_item_number\">01<\/div><div class=\"bt_bb_accordion_item_title\">Other frequently asked questions<\/div><\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" >\n<p>For any inquiries, the customer can directly contact us, we will reply you during working hours through WhatsApp: 012-374 2238<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"bt_bb_separator bt_bb_top_spacing_normal bt_bb_bottom_spacing_medium bt_bb_border_style_none bt_bb_border_color_none\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - 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