{"id":5331,"date":"2021-11-14T22:37:47","date_gmt":"2021-11-14T14:37:47","guid":{"rendered":"https:\/\/www.mypoz.com\/newwpmypoz\/shippingfaq\/"},"modified":"2026-09-21T12:19:06","modified_gmt":"2026-09-21T04:19:06","slug":"shippingfaq","status":"publish","type":"page","link":"https:\/\/www.mypoz.com\/newwpmypoz\/shippingfaq\/?lang=en","title":{"rendered":"Shipping FAQ"},"content":{"rendered":"
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SHIPPING FAQ<\/span><\/span><\/h1><\/header><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\"bt_bb_section_bottom_section_coverage_image\"<\/div><\/section>
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Newbie Directory<\/span><\/span><\/h4><\/header>
01<\/div>
How to use Mypoz to ship?<\/div><\/div>
\n

Account Registration<\/strong><\/p>\n

Step 1: Google MyPoz\/ click:\u00a0 https:\/\/www.mypoz.com\/index.php\/Mypost\/Register\/newreg.html?lang=en\u00a0<\/a><\/span><\/p>\n

Step 2\uff1aLogin>>> Register<\/span><\/p>\n<\/div>\n<\/div><\/div>

02<\/div>
How to add parcel?<\/div><\/div>
\n

Freight Forwarding System Workflow<\/p>\n

After registering and verifying your identity:<\/p>\n

Step 1 \u2013 Claim Package (using the China domestic courier tracking number)
\nLog in to your account > International Shipping > Add Package<\/p>\n

Step 2 \u2013 Submit Shipping Order
\nLog in to your account > International Shipping > Submit Shipping Order (enter the Malaysia delivery address)<\/p>\n

Step 3 \u2013 Pay for Order
\nLog in to your account > Top up your account balance > International Shipping > Order Tracking > Select the order and proceed to payment\u201d<\/p>\n<\/div>\n<\/div><\/div>

03<\/div>
How to differentiate between general cargo and sensitive cargo?<\/div><\/div>
\n

International shipments are divided into three categories according to the functional attributes of the products:\u00a0general goods<\/strong>,\u00a0sensitive goods<\/strong>, and\u00a0prohibited goods<\/strong>.\u00a0MYPOZ<\/strong>\u00a0currently only has two channels:\u00a0general goods<\/strong>\u00a0and\u00a0sensitive<\/strong>; it\u00a0refuses to accept any prohibited products<\/strong><\/span>.<\/p>\n

General goods and sensitive goods are used to distinguish inspection standards when exporting from China to other countries. If sensitive goods are shipped using general cargo channels, it may cause inspections to fail to clear customs and deliver goods. The user may delay the receipt of the goods, or need to pay the difference in the fee of the sensitive channel before the delivery.<\/p>\n

Please read the following articles for more details:<\/p>\n

How to differentiate the item is general\/sensitive\/prohibited good.<\/a><\/p>\n

\ud83d\udcf1 <\/span>Need further assistance? <\/b>\u00a0<\/span><\/b><\/a>\u00a0 WHATAPP Customer Service<\/a><\/b><\/p>\n<\/div>\n<\/div><\/div>

04<\/div>
How to check warehouse address?<\/div><\/div>
\n

Login Mypoz website> Member center> Warehouse<\/span><\/strong><\/p>\n

\ud83d\udcf1 <\/span>Need further assistance? <\/b>\u00a0<\/span><\/b><\/a>\u00a0 WHATAPP Customer Service<\/a><\/b><\/p>\n<\/div>\n<\/div><\/div>

05<\/div>
Other Newbie Inquiries<\/div><\/div>
\n

If you are still confused, you can leave a message to our customer service \uff0cwe will reply you during the working hours!<\/p>\n

\ud83d\udcf1 <\/span>Need further assistance? <\/b>\u00a0<\/span><\/b><\/a>\u00a0 WHATAPP Customer Service<\/a><\/b><\/p>\n<\/div>\n<\/div><\/div><\/div>

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Shipping Inquiry<\/span><\/span><\/h4><\/header>
01<\/div>
How is sea shipping cube calculated?<\/div><\/div>
\n
How to calculate 1CBM cubic meter for international shipping, first of all, we must introduce the calculation method of cubic meter: cargo volume=length*width*height (unit is meter).<\/pre>\n
If the size of the box is 100 CM * 100 CM * 100 CM, the total shipping volume CBM = 1 CBM cubic meter. Or use this calculator to calculate: Calculator<\/a><\/p>\n<\/div>\n<\/div><\/div>
02<\/div>
How to calculate air shipping volumetric weight?<\/div><\/div>
\n
Air freight charges are generally calculated based on <\/span>Actual Weight<\/b> or <\/span>Volumetric Weight<\/b>, with the <\/span>higher weight used as the chargeable weight<\/b>.<\/span><\/p>\n
\ud83d\udce6<\/b> Volumetric Weight Formula<\/h3>\n
Volumetric Weight (kg) = Length (cm) \u00d7 Width (cm) \u00d7 Height (cm) \u00f7 Volumetric Divisor<\/b><\/p>\n
For example:<\/span><\/p>\n
Cargo size: <\/span>60 \u00d7 40 \u00d7 50 cm<\/b><\/p>\n
Using a volumetric divisor of <\/span>6000<\/b>:<\/span><\/p>\n
60 \u00d7 40 \u00d7 50 \u00f7 6000<\/span>
\n<\/span>= <\/span>20 kg<\/b><\/p>\n
If the actual weight is <\/span>15 kg<\/b>:<\/span><\/p>\n